Hi,

Have you added a valid credit card on the Google API Key?

Best regards,
Basilis

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey erkuto,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hey SilviaNT,

What mobile device are you using?
Please do provide us with some more details, so we can debug.

Best regards,
Basilis

Hey Lukas,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

Hi,

Just a small update for the sizes, nothing else :)

Best regards,
Basilis

Hey web6s,

There is an issue with Envato Updater so please try to upgrade manually through FTP.
That should solve all the issues :)

Best regards,
Basilis

Hi,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Basilis

Hey koen_dieren,

Yes, that is the updated documentation :)
If you do scroll there, you can see all the details!

Let us know if that will work for you.

Best regards,
Basilis

Hi,

We cant see the images, can you please upload on a web site like img.ru so we can review?

Best regards,
Basilis

Hey plichart1,

What is your web site URL, can u let us know?

Best regards,
Basilis

Hi,

Yes there is a problem with Envato API, they have upgraded it and they have created bigger problems than any of us anticipated.
We do work around the clock to fix the issues. In the mean time, what Dude proposed is the best solution.

Best regards,
Basilis

Hey Guenter,

Thank you so much for sharing!
Would be nice to submit over at: https://github.com/KriesiMedia/enfold-library

Best regards,
Basilis

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Basilis

Hi,

You can copy that and put it on the CSS Settings and it should work properly.

Best regards,
Basilis