Forum Replies Created
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AuthorPosts
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Hey brandreach_at,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey andrea,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHi,
And cleared the cache also?
Best regards,
BasilisOctober 11, 2018 at 10:16 pm in reply to: Error 403 and 400 after connecting Google Search Console #1020496Hi,
What is GSC, so we can try debug also from our side?
Best regards,
BasilisHi,
Unfortunately there is not a lot that we can do from our side, so we can help you with that part..
Best regards,
BasilisHi,
It is compatible, the problem you are facing is strange for us, so give us some time so we can review and see how things going :)
Best regards,
BasilisOctober 11, 2018 at 10:06 pm in reply to: enfold change background color in video slideshow #1020492Hi,
The problem is that the format of the video is not working on those devices, you should upload a different format :)
Best regards,
BasilisHi,
Thank you for that, please do create the question you need now :)
Best regards,
BasilisHi,
The front end details are not working properly – can you please check them out?
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey perfectword,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisOctober 11, 2018 at 12:20 am in reply to: Woocommerce Stripe credit card field issue with RTL website #1020096Hey afarahani,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Unfortunately that is not available, but yes it is something we can work it out maybe on feature.
Best regards,
BasilisHi,
Cpanel will say if you have an error and it will not save it! ;-)
That will be helpful for you to get things done with no errors.Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
BasilisHi,
Please add the following CSS:
.html_header_transparency #top .avia-builder-el-0 .container {
padding-top: 58px !important;
}and let us know if it works out for you.
Best regards,
BasilisOctober 10, 2018 at 11:35 pm in reply to: RE closed thread: "Show list of posts in same category in single post sidebar" #1020082Hi,
Unfortunately no, but if the author needs any work let us know.
Best regards,
BasilisHi,
Yes that is possible.
WooCommerce has a ” Catalog View ” so if you enable everything will be disabled :)Let us know if u have more questions.
Best regards,
BasilisHey Oliver Dietz,
I am sorry we could post faster – but can you please create your reply in English, so we can be able to help you faster?
Best regards,
BasilisHi,
I tried the password to login and I couldnt, can you please check that out?
Best regards,
BasilisHi,
We have worked out the issue on the update of the theme, so some patience and we will release it.
Best regards,
BasilisHey Maskenzauber,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey Maskenzauber,
Yes it is something that our Development team has worked as a fix and we are publishing an update on it soon!
Best regards,
BasilisOctober 9, 2018 at 9:38 pm in reply to: Any update on release to fix Fullwidth Easy Slider Video on Mobile? #1019673Hey Tia,
The quick solution as read to other topics is to modify the code until we do release the update that covers all the sections.
Best regards,
BasilisHey ameb0001,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHi,
Yes, our team is working around the clock to get all the things been worked properly.
We do appreciate the patience and the time you spend with Enfold and for helping us get better.Best regards,
BasilisOctober 8, 2018 at 10:37 pm in reply to: Help with Enfold Medical – www.visitaportodarmi.it #1019264Hi,
Have you added any custom CSS to those buttons?
Because their position is been absolute..Best regards,
BasilisHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey DROR,
For the top section you can use the class
.main_color .pricing-table li.avia-heading-row, .main_color .pricing-table li.avia-heading-row .pricing-extra
and for the second
.main_color .pricing-table li.avia-pricing-row
Best regards,
BasilisHi,
Glad we could help!
Please take a moment to review our theme and show your support https://themeforest.net/downloads
Don’t forget to bookmark Enfold Documentation for future reference.Thank you for using Enfold :)
Best regards,
Basilis -
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