Forum Replies Created
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Hey kikosanchezestudio,
Could you please post your question in English, so we can be able to help you quicker and faster?
Best regards,
BasilisHey yvino,
Could you please post in English – so we can be able to help you quicker and faster please?
Best regards,
BasilisHi,
I loaded the page my self also and I can see the issue.
it does seem a problem with our tabs – we would be able to handle it from our side but time would be required unfortunately.Best regards,
BasilisOctober 30, 2018 at 10:41 pm in reply to: masonry gallery item's title show error with wpml #1028234Hi,
That is not visible on the page, but it is hidden, is that correct?
Best regards,
BasilisHi,
Yes, we are working on those updates :)
Best regards,
BasilisHey big-webdesign,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey Jan,
I think that when you drag, it drops off.
AS 2 of them are done then you simple need to drag the other 2 also under the second column and it will do work.Best regards,
BasilisOctober 28, 2018 at 8:26 pm in reply to: Bullet-List works on preview but on live system it is broken #1027328Hi,
You do see the same thing on our web site also?
Best regards,
BasilisHi,
I have the same view as Yigit unfortunately.
Best regards,
BasilisHey adagiono1,
I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!
Best regards,
BasilisHi,
What modifications is your child theme include?
Is there a header.php file?Best regards,
BasilisHey apremierdj,
Thank you for the feedback on that. Right now that is how it is designed as functionality, but we will do let our developers know if that is something we can consider changing.
Best regards,
BasilisHi,
Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
BasilisHey gnw,
Can you please post in English, so we can be able to access over the web site for you?
Best regards,
BasilisOctober 28, 2018 at 8:02 pm in reply to: How to exclude specific categories from related posts #1027317Hi,
The same code should work as that section has no changes.
If you do need to do any changes or that code does not work – or not having enough knowledge on how it works – then you should hire someone to help you.Best regards,
BasilisOctober 28, 2018 at 8:01 pm in reply to: Image inside tab section will not shrink to fit container with Internet Explorer #1027316Hi,
Thank you for the update and for letting us know.
Best regards,
BasilisHey Ralf,
What php version is your web site working on? Can you let us know?
Best regards,
BasilisOctober 28, 2018 at 7:59 pm in reply to: 'Load only used elements' not recognising an element used in Gravity Forms #1027314Hey chiliharstad,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisOctober 28, 2018 at 7:58 pm in reply to: Help: ugly overlays on linked images and slider images since update Enfold 4.5 #1027313Hey keydeelang,
Can you disable all cache and performance and then try re-generate it.
Let us know if that would work/Best regards,
BasilisHey PRosenthal,
Could you please post for us in English? It will be easier to support you faster.
Best regards,
BasilisOctober 28, 2018 at 7:43 pm in reply to: Layer slider background video not working n Opera browser #1027307Hi,
That is an issue of Opera browser and unfortunately there is nothing we can do about it.
basicly opera browsers do not support that video functionality by default.Best regards,
BasilisHey holleycreative,
What mobile browser and screen size are you checking at?
Best regards,
BasilisOctober 28, 2018 at 7:42 pm in reply to: Mobile thumbnails cropped too much in responsive mode #1027305Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisHey AdrianLSmith,
I checked the web site on Chrome and I can see it looking just fine :)
Best regards,
BasilisHi,
You need to modify the query to include that, so basicly it has to be an array that will be the categories.
What are the slug names or the IDs’?Best regards,
BasilisHey Ethan Miller,
We have forward all requests, if Kriesi is interested he will do reply.
Best regards,
BasilisHey MathiasVie,
have you tried to add the google widget, that does translations?
Best regards,
BasilisOctober 28, 2018 at 7:26 pm in reply to: conflict between enfold and woo : can't validate the "add to cart" button #1027300Hey jb84,
Please update to latest enfold version, you are using a really old one.
Best regards,
BasilisHi,
Yes we know that and we are working on fixing the problem and apply corrections – until then use that plugin is the best way to handle the problem.
Best regards,
BasilisOctober 28, 2018 at 7:24 pm in reply to: SVG section background-image doesn't work since 4.5 #1027296Hey Patrick,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
Basilis -
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