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Hi Yigit,
After an entire sleepless night I have found that the issue was due to the web performance optimization settings.
Although these settings were unchanged, for some reason, the website has suddenly decided not to react well to it.
Therefore, I have disabled the web optimisation for now and will be enabling them one by one to see how far I can optimize without the site breaking again.
Best Regards
MossHi Ismael,
Thank you for your response.
If by disabling the compression/minification option, you mean from my cache plugin, then I have done this and purged the cache and yet I’m still experiencing the same issue.
Is there anything else which I can do?
Hi Ismael,
Thank you for your message. However, I don’t think this is an acceptable solution.
Only last month the mega menu was working perfectly fine on mobile devices with the images showing.
It is only recently that this mega menu has stopped collapsing on the mobile site.
I do not want to delete the mega menu and I want the images to show as it did before.
Surely there is something of a better solution!
Best Regards
AVHi Ismael,
The mega menu works fine on Desktop, which you can see. This hasn’t been disabled at all but it doesn’t seem to collapse on mobile!
Don’t worry about the sub menu – this works and I have no issue with it.
On desktop you will see that when you hover over SHOP in the main menu there is a mega menu with images that collapses. This doesn’t happen in mobile but instead just is blank.
Hi Victoria,
Myself, my team and my hosting providers have all.not been able to replicate the experience that you are having.
We are all able to access the website ourselves.
Please try to clear your cache and try again, as my original issue still persists.
Best Regards
Hi Victoria,
Thank you for your quick response.
The website seems to be fine on my end. I have checked with several different phones and desktop devices and all seem to be OK.
Can you please refresh the page or try again? Maybe it was like this for a short period.
I’ll wait for your feedback.
Many thanks
MossI have managed to remove all the crazy scripts by changing the config file to FALSE debugging. Although the issue is still present, at least nobody can see it in the front-end!
I have a NEW ISSUE with the mobile site:
1. The full-width sub menu on the homepage as well as other pages does not collapse in the mobile site.
So now, I have 2 major issues that i need resolving as soon as possible as this is detrimental to my work:
1. Mega Menu not collapsing on Mobile
2. Full-Width sub-menu is not collapsing on Mobile
3. When selecting “customise” I get an error: There has been a critical error on your website. Please check your site admin email inbox for instructions.Please can someone from the Enfold team look in to this ASAP
Many thanks
MossI am also getting the following error scripts at the top of my WooCommerce page:
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia-builder-style in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_builder_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_modal_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_modal_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_modal_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_element_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Notice: Undefined index: avia_builder_js in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 548
Notice: Trying to get property of non-object in /home/sites/6a/9/9120c902b1/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Loader.php on line 516
Yes, same. Still having the issue and so far no resolve. Playing with the CSS to make it better makes the other grids in other areas misaligned.
Hi Jordan,
Thank you for your suggestion, however, Thumbnail Cropping is already on 1:1
Any other suggestion?Baring in mind that the thumbnails on the shop page are FINE, it is the product grid on the homepage as described in my initial correspondence that is the issue. You can see it for yourself :)
Many thanks
MossHi Ismael,
Thank you for responding.
As far as i’m aware I have not added any modifications to the cart button.
The current version i am using is 4.1.2 – there is no option to upgrade from this point. I am also using a Child Theme that is active (only one version of this available).
Best Wishes,
MossAfter stressing out every possibility, we decided to reduce the PHP version from 7.1 down to PHP5. I have since upgraded to PHP 5.6.31 and it is working perfectly. Give it a shot – you might be experiencing the same issue as me and this might resolve it.
The issue has been resolved last night but no thanks to any help from Enfold support. For the sake of the enfold community, however, I think people should know how this has been resolved so that those who fall foul with a similar issue can get some legitimate help without being told to remove plugins and switch the lights on and off..
I have done absolutely everything I could possibly do. I have literally stressed every post in the forum with people who have experienced something similar and followed every advice, from using WordPress memory limit all the way through to reinstalling a fresh copy of theme files.
I have asked for information relating to this with help and advice but there was nothing that you guys actually helped with other than regurgitate the same thing you regurgitated in previous threads.
Nonetheless, after almost a month of stress and loss of time and money, I came to discover that enfold does not perform good at all with php7.1. it breaks the site when using cache plugins. It also makes the back end excruciatingly slow beyond belief.
I reverted back to php5 and my website is now fully functioning with the cache plugin, jetpack and MaxCDN. Furthermore, the WordPress backend is now working at bullet speed.
I’m a bit disappointed that you were quick to blame my super fast hosting and other plugins before questioning the ability for your theme to work on the latest php7. Yes, enfold works on php7, but not fully. It’s slow, sluggish and it will break your site without warning.
I will remain on php5 for now but I hope that you in future develop the theme to be more fit and able for php7+.
I hope this helps other people identify similar faults.
Regards
Moss.Yes I am 100% using the latest version. I’m not silly. I have paid for the theme, the least one can do is make use of the latest theme.
I have done absolutely everything I could possibly do. I have literally stressed every post in the forum with people who have experienced something similar and followed every advice, from using WordPress memory limit all the way through to reinstalling a fresh copy of theme files.
I have asked for information relating to this with help and advice but there was nothing that you guys actually helped with other than regurgitate the same thing you regurgitated in previous threads.
Nonetheless, after almost a month of stress and loss of time and money, I came to discover that enfold does not perform good at all with php7.1. it breaks the site when using cache plugins. It also makes the back end excruciatingly, slow beyond belief.
I reverted back to php5 and my website is now fully functioning with the cache plugin, jetpack and MaxCDN. Furthermore, the WordPress backend is now working at bullet speed.
I’m a bit disappointed that you were quick to blame my fast hosting and other plugins before questioning the ability for your theme to work on the latest php7. Yes, enfold works on php7, but not fully. It’s slow, sluggish and it will break your site without warning.
I will remain on php5 for now but I hope that you in future develop the theme to be more fit and able for php7+.
I hope this helps other people identify similar faults.
Regards
Moss.Hi, i too am having the same problem with my cache plugin. What is this code that Ismael wrote and should i apply it? I have tried several different cache plugins and they all seem to work for about 24 hours until they eventually break my site. The homepage content vanishes and all i have is my top menu header. In order to fix it, i have to remove all my cache preferences and then purge cache. But i cannot do this each time – something is wrong.
I have tried:
Wp-Rocket
LiteSpeed
WPFCAll seem to have the same issues!
I have a CDN with MaxCDN as well.
Hi Rikard,
I have spoken with my hosting company, and although everything from the server side seems to be running absolutely fine, the admin backend is heavily slow and sluggish, often timing out.
They have ran a full test and found that the two culprits are WooCommerce and JetPack plugins running the most scripts. It is also the Admin-Ajax which is being heavily loaded for some reason. Also, when i activated the Query Monitor plugin (before it consequently took my site down) I noticed that there was a lot of duplicate scripts/requests form the Enfold theme (in the hundreds). Could this be due to my child theme at all?
I really need to resolve this because up until recently, the theme was running perfectly with WooCommerce and JetPack, if this is indeed the reason.
NOTE: If i disable the JetPack, the front-end is much slower and my user experience falls dramatically, so I need this plugin. Also, my whole website revolves around the WooCommerce plugin, so disabling this is no option.
Hi,
I had to take down the query monitor plugin because it conflicted and took my site down serving a 500 error.
Hello,
I have installed and activated both plugins. The P3 profiler plugin doesn’t seem to give me the data i need; the results only shows the data of itself and no other plugin. Must be a glitch.
As for the other plugin, i am not sure how to read the data in this. There is so much! I don’t think it’s advisable to paste this all here. Would you be able to login and view the results yourself in my backend?
Regards
MossHi,
Thank you for getting back to me.
I have sent you the login details in the private content section.
I did not do anything for this to happen. I’ve used the website back-end in the same way since 2015, however, without reason the backend has become excruciatingly slow.
This is now in all areas of the Backend pages, but is most annoying – and a little worse – within WooCommerce functionalities of the backend. For example, previously, i used to select several tabs of different product pages that i wanted to edit. I used to do about 12 products tab-by-tab simultaneously. This meant that i can update 51 product prices in under 12 minutes. However, now, it takes far too long for a single tab to open, and if i open more than 3 or 4 at the same time, i would have to wait even longer, and it sometimes crashes. This process now takes about 1 hour.
I have had to come off CloudFlare because the time that it takes loading, Cloudflare serves an error due to timeout.
I hope this helps.
Let me know if you need anything else
Regards,
MossHello,
Unfortunately i am getting the same issue. I am using the Enfold Theme.
The website has been running very smoothly and extremely fast up until yesterday.I often open more than one table in the back-end (such as several products at a time in order to edit quickly).
previously i could open about 13 tabs each of a different product to edit in the back-end very quickly and effectively. Unfortunately however since yesterday just one tab lone is VERY sluggish and slow. At first i thought it was a server issue so i contacted my hosting provider and did ALL relevant checks – my server is running at tip-top shape. I pay over $100 a month for my server hosting on a VIP server and as i said before, it was EXTREMELY quick before.Last night a task which used to take me 10 minutes has taken me 1 hour – i can’t work like this. I am convinced it is a theme issue and i need it sorted ASAP.
I looked at previous threads and it seems like people have had this same issue in the past but there has been no resolution from Kriesi.
Hello,
Unfortunately i am getting the same issue. I am using the Enfold Theme.
The website has been running very smoothly and extremely fast up until yesterday.I often open more than one table in the back-end (such as several products at a time in order to edit quickly).
previously i could open about 13 tabs each of a different product to edit in the back-end very quickly and effectively. Unfortunately however since yesterday just one tab lone is VERY sluggish and slow. At first i thought it was a server issue so i contacted my hosting provider and did ALL relevant checks – my server is running at tip-top shape. I pay over $100 a month for my server hosting on a VIP server and as i said before, it was EXTREMELY quick before.Last night a task which used to take me 10 minutes has taken me 1 hour – i can’t work like this. I am convinced it is a theme issue and i need it sorted ASAP.
I looked at previous threads and it seems like people have had this same issue in the past but there has been no resolution from Kriesi.
Hello,
Unfortunately i am getting the same issue. I am using the Enfold Theme.
The website has been running very smoothly and extremely fast up until yesterday.I often open more than one table in the back-end (such as several products at a time in order to edit quickly).
previously i could open about 13 tabs each of a different product to edit in the back-end very quickly and effectively. Unfortunately however since yesterday just one tab lone is VERY sluggish and slow. At first i thought it was a server issue so i contacted my hosting provider and did ALL relevant checks – my server is running at tip-top shape. I pay over $100 a month for my server hosting on a VIP server and as i said before, it was EXTREMELY quick before.Last night a task which used to take me 10 minutes has taken me 1 hour – i can’t work like this. I am convinced it is a theme issue and i need it sorted ASAP.
I looked at previous threads and it seems like people have had this same issue in the past but there has been no resolution from Kriesi.
