Thanks Rikard.

One more question please: in the slider settings, what is your recommendation for the size option? Should it match the image dimensions? For example, if my images are 1500×450, should the settings also be 1500×450? Or something else? if something else, what is the best way to determine those settings?

Thanks again.

Hi Mike. That seems to have worked. Thank you!

Thanks Mike. I did that and it worked, but only after I changed the filepath in theme settings.

Question: Why would this be happening only on this website? I use Enfold them on multiple websites without that issue.

Thanks again.

HI Rikard. I disabled WP-Optimize May 8 and cleared cache. Then I let it sit for the past week and Favicon still is not showing for me on the live site. I do see it in WP-Admin, but not on live site.

Before doing this I saw a rectangle in the favicon area. Now I see a circle that looks like a globe of the world.

Any other suggestions for me?

Thank you.

Hey Jordan. I just added that last block of CSS code and it fixed the mobile, but the desktop was back to the way it was before I added the code. So I disabled the pre-loader and it seemed to fix the issue on desktop view. FYI.

One other thing: I have it set to “Sticky header,” but I see very little, if any difference, when i check or uncheck “shrinking header.” Can you take a look to make sure the theme is handling this correctly? The logo is not shrinking with either setting – it is just sliding up very slightly.

Thanks for your continued support.

That worked. Thank you!

Here is what my hosting company, Flywheel, said in response to your questions about php memory and version…

Hi Armando,
Thanks for that updated info. Here’s the PHP memory limit and version details:
PHP Memory Limit: 384M (this is set the same for live and staging)
PHP Version: 7.1
We noticed that the version of Enfold running on live and staging is 3.71. From what we can see here, the current version of Enfold is 4.4:
https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
It also looks like they recently had a performance update, so updating that theme should help.

Please note that I am running Enfold version 3.7.1 . The theme update section in the theme settings reads, “No Updates available. You are running the latest version! (3.7.1)”.

However, I have another website, http://www.congletonlumber.com, which is also running the Enfold theme, and it too says I have the latest version: “Theme Updates
No Updates available. You are running the latest version! (4.2.6)” That site seems to be working correctly.

Please advise. Thank you for your help.

In case it helps, here is the entire block of css I have in the custom css field:

div .logo {
display: none !important;
}

.tablepress-id-1 {
width: auto !important;
}

.tablepress .column-1 {
width: 325px;
}

.tablepress .column-2 {
width: 200px;
}

.tablepress .column-3 {
width: 100x;
}

/*TEXT SIZE BIGGER AND COLOR DARKER PHONE INFO BAR*/
.phone-info {font-size: 20px !important;color:#2F4A87 !important;}

@media only screen and (min-width: 2000px) {
.surfaceclass {
margin-top: 0 !important;
}
}

Hi just checking in to see if the screenshot provided offer any help in figuring this out. Thanks.

Vinay, the closest thing to what I want to achieve is working correctly on most devices. You can see it correctly displayed at http://mitchelllindsey.fiveoaksdemo.com/. The problem I am trying to solve appears to be only on the SurfacePro where the top and bottom of the slider is being cut off, so the text at the top – “Electrical’ is not entirely visible, and the images at the bottom are not entirely visible either. So I suppose what I really need is to know the optimal dimensions and/or settings for the Advanced Layer Slider. OR, as an alternative, perhaps I don’t NEED to use the Advanced Layer Slider, since I am using only one slide? Perhaps there is another way to achieve this look without the Advanced Layer Slider?

Thanks again.

HI Vinay.

I have tried changing image size multiple times with no luck. This issue seems to affect only Surface Pro. Can you give me an idea of the best dimensions to use for this image to make it respond correctly on all devices? I have the settings set to “Full Width” and “Responsive.”

I would be most appreciative of any additional instructions you can provide.

Thanks.