April 9, 2019 at 2:28 pm #1088668April 9, 2019 at 8:03 pm #1088846
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
VictoriaApril 10, 2019 at 3:07 pm #1089147
I am having the same issue. Please see this screenshot, https://www.screencast.com/t/EOp3ZwbMzL, which shows the code before I save the Text Block and after I save and reopen the Text Block. It is stripping out the first line.
Thank you.April 10, 2019 at 4:06 pm #1089172
Our site is not yet live, but here are some screen shots:
Working “mailto” link: https://screenshot.net/5xgx3i3.
Working “mailto” link with code showing: https://screenshot.net/8g0g2tv
Result after saving change (link is now missing): https://screenshot.net/dpkrpfm
Code showing link is missing: https://screenshot.net/55d65clApril 12, 2019 at 7:52 am #1089928
VictoriaApril 12, 2019 at 5:28 pm #1090100
Our WordPress site says everything is up to date, including our theme: https://screenshot.net/o01qoul. Am I missing something?April 12, 2019 at 5:54 pm #1090103
My site also is running the latest versions of WP and the theme, and all plugins are up to date. I also have tried inserting the code in the Code Block, where it also gets stripped out.
Thank you.April 15, 2019 at 5:21 am #1090827
The latest version is 4.5.5. Please upgrade the theme manually because the automatic update on that version is no longer valid.
You may need to reconfigure a few of the theme options after the upgrade. And regarding the initial issue, try to use the code block instead of the text block.
IsmaelApril 15, 2019 at 10:23 pm #1091107April 16, 2019 at 10:30 am #1091355
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