Page 430 – Support | Kriesi.at – Premium WordPress Themes

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September 9, 2015 at 1:36 pm in reply to: Boxed Layout cutting out a portion on the right side #500391

Andy
Inactive Moderator

Hi Girum!

deactivate all plugins to check which one is causing this issue.

Best regards,
Andy

September 9, 2015 at 1:33 pm in reply to: Arrow for Active Menu item #500386

Andy
Inactive Moderator

Hey!

it should work I think with Elliott’s method. Can you provide us admin access, so we can check the code (in Quick CSS) you implemented for this function? also show us a link where you want to use these arrows. Post login details here as private reply.

Best regards,
Andy

September 9, 2015 at 1:28 pm in reply to: Add Multiple Icons to One Line #500379
Andy
Inactive Moderator
Hi!

you can get more space between social media icons using this code:
```
span.av_font_icon.avia_animate_when_visible.av-icon-style-.avia-icon-pos-left.avia_start_animation.avia_start_delayed_animation {
margin-right: 30px;
}
```
and adjust as needed.

Can you give us the shortcodes of your other buttons as well please?

Cheers!
Andy
September 9, 2015 at 1:14 pm in reply to: Reduce spaces around text box #500370

Andy
Inactive Moderator

Hey!

glad Yigit could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

September 9, 2015 at 1:13 pm in reply to: Mobile site only half-working? #500368

Andy
Inactive Moderator

Hey!

I can’t see any issue on mobile, because all content is showing up for me. Could you fix it? Try to deactivate all plugins to check if one is making problems.

Regards,
Andy

September 9, 2015 at 1:08 pm in reply to: Autostart video in Enflod #500365

Andy
Inactive Moderator

Hi!

this is expected behavior, as lots of mobile devices are blocking autoplay by default. A WordPress theme can’t do much about it.

Best regards,
Andy

September 9, 2015 at 1:04 pm in reply to: social share for a different page #500360

Andy
Inactive Moderator

Hey rudtek!

not sure what you mean. Can you explain further please? and maybe show an example? a link to your website showing what you mean would help too.

Regards,
Andy

September 9, 2015 at 1:03 pm in reply to: Transparent header not starting out transparent #500358

Andy
Inactive Moderator

Hi!

can you provide us admin access please? so we can take a deeper look into it? try to deactivate all plugins to check if one is causing this issue. Post login details here as private reply.

Cheers!
Andy

September 9, 2015 at 1:01 pm in reply to: Error message. #500356

Andy
Inactive Moderator

Hi!

as Yigit already mentioned: delete all theme files via FTP and get a fresh copy from your themeforest account. You won’t loose your settings. However, make a backup just in case.

Regards,
Andy

September 9, 2015 at 12:59 pm in reply to: Log in and log out link in the main menu for woocommerce #500355

Andy
Inactive Moderator

Hey Luc!

does it work on a default WordPress theme? Please send us a link to the site in question. Make sure to use newest theme and WordPress version.

Best regards,
Andy

September 9, 2015 at 12:57 pm in reply to: Centering Iconlist #500353
Andy
Inactive Moderator
Hi!

what if you put the code into Quick CSS field or custom.css? clear browser cache and hard refresh a few times. If it does not work send us admin access and we take a look. Post login details here as private reply.

In the long term you need to upgrade your Enfold version, otherwise at some point your website won’t work anymore I think.

Regards,
Andy
- This reply was modified 9 years, 10 months ago by Andy.
September 9, 2015 at 12:53 pm in reply to: Height of the container #500347
Andy
Inactive Moderator
Hi IrinaDvinina!

I don’t know what exactly you want to achieve, but simply try this:
```
div.container {
height: 0px;
}
```
Best regards,
Andy
September 9, 2015 at 12:49 pm in reply to: Full-Width Easy Slider caption location/appearance on mobile #500345
Andy
Inactive Moderator
Hi!

use this code:
```
.avia-caption-content.av_inherit_color {
position: relative;
top: 15px;
}
```
and adjust as needed.

Cheers!
Andy
September 9, 2015 at 12:46 pm in reply to: Change the hover effect to portfolio grid #500344

Andy
Inactive Moderator

Hi matxxu!

I think your CSS should not effect any titles not showing up. How did you do it for the item where title is working fine? we would need admin access to have a deeper look into it. post login details here as private reply.

Best regards,
Andy

September 9, 2015 at 12:40 pm in reply to: Logo is not appearing on other pages #500341

Andy
Inactive Moderator

Hey!

you are using WP Super Cache plugin. Go into plugin’s settings and switch off caching. Afterwards clear browser cache and hard refresh a few times. Simply deactivating this plugin does not help, as caching would go on.

Best regards,
Andy

September 9, 2015 at 12:37 pm in reply to: CSS being applied 2x, causing pixelated fonts #500340

Andy
Inactive Moderator

Hey JuergenB!

I don’t see what you are describing when loading your webpage. Which browser are you using? and which OS? Clear browser cache and hard refresh a few times.

Cheers!
Andy

September 9, 2015 at 12:31 pm in reply to: Enfold – Woocommerce – Learndash #500339

Andy
Inactive Moderator

Hi HeinM!

we can’t provide support for any 3rd party plugin and learndash writes on it’s homepage: “Integrates seamlessly with your
favorite WordPress theme.” So please ask their support to find a fix.

Best regards,
Andy

September 9, 2015 at 12:29 pm in reply to: Problem w not appearing Image Hotspot Tooltips + fixed background image (Chrome) #500338

Andy
Inactive Moderator

Hey!

not sure what is causing this problem, but in your backend I see that you are running quite an old version of the theme (v2.0). Please use the newest one (Enfold v3.3.2). Deactivate all other plugins but WPML and check again.

Regards,
Andy

September 9, 2015 at 12:22 pm in reply to: Tags and image in excerpt output #500335

Andy
Inactive Moderator

Hey!

glad Elliott could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Cheers!
Andy

September 9, 2015 at 12:21 pm in reply to: Mailchimp Submit Button Not Showing Up #500334

Andy
Inactive Moderator

Hey!

normally we can’t provide support for 3rd party plugins and did you test the mailchimp form in another place but Enfold? make sure the code you are using is correct and please ask mailchimp for support. Not sure how they are achieving any redirection to a thank you page.

Best regards,
Andy

September 9, 2015 at 12:16 pm in reply to: Accordion – remove the "All" sorting tag? #500330

Andy
Inactive Moderator

Hey!

I checked your website and can’t see “all/alle” tag. Could you remove it? clear browser cache and refresh a few times.

Cheers!
Andy

September 9, 2015 at 11:55 am in reply to: scale down background image #500325
Andy
Inactive Moderator
Hi!

looks good to me now. However, I don’t think such a high resolution is necessary, because you could control background-size with something like this:
```
div#av_section_1 {
background-size: 700px 540px;
}
```
Cheers!
Andy
September 9, 2015 at 11:52 am in reply to: problems with contact form #500323

Andy
Inactive Moderator

Hi!

you are using an old version of WordPress. Please upgrade.

Cheers!
Andy

September 9, 2015 at 11:48 am in reply to: center circle border #500319

Andy
Inactive Moderator

Hi!

numbers are aligned in center and “Pflichtfelder” is als showing fine for me. Could you fix it?

Best regards,
Andy

September 9, 2015 at 11:46 am in reply to: How to display table from widget code #500317

Andy
Inactive Moderator

Hi!

in this support forum we can offer basic support only, as written in our support policy. This kind of customization you want to achieve would be considered as custom work and for this job you can hire a freelancer for example here: http://kriesi.at/contact/customization

Best regards,
Andy

September 9, 2015 at 11:41 am in reply to: Easy Slider, Image and content are not adapted well to different resolutions #500316

Andy
Inactive Moderator

Hi!

not sure what you mean, as your 3rd slide is showing totally fine for me. Can you use screenshots to show what you see please? use imgur.com or dropbox. Clear browser cache and hard refresh a few times.

Best regards,
Andy

September 9, 2015 at 11:37 am in reply to: Enfold one page portfolio Demo #500314

Andy
Inactive Moderator

Hi!

schön, dass du es selbstständig hinbekommst. Lass uns in einem neuen Ticket wissen, wenn du Hilfe mit dem Theme benötigst. Wir unterstützen dich gerne.

Gruß,
Andy

September 9, 2015 at 11:37 am in reply to: Table in grid row overlaps on mobile and not able to scroll anymore #500313
Andy
Inactive Moderator
Hey!

can you show us a link to the grid rows in question please? However, you can use Ismael’s code as an example and for the other grid rows you can use e.g.:
```
@media only screen and (max-width: 1200px) {
#top #custom-grid2 .no_margin.av_one_half {
    width: 100%;
    display: block;
}}
```
Don’t forget to add custom-grid2 into “Section-ID” of the grid element in question.

Regards,
Andy
September 9, 2015 at 11:33 am in reply to: Menu Links Fade effect #500310

Andy
Inactive Moderator

Hi!

please try to deactivate all plugins to check if one is causing this issue.

Cheers!
Andy

September 9, 2015 at 11:22 am in reply to: Standard Kategorieanzeige zeigt falsches Bildformat / Woocommerce Kategorieseite #500306

Andy
Inactive Moderator

Hey!

Wordpress is cropping images by default and you can control WordPress image sizes using a plugin like: https://wordpress.org/plugins/simple-image-sizes/

Best regards,
Andy
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