Forum Replies Created
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AuthorPosts
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May 11, 2016 at 12:30 pm in reply to: Enfold Church Theme "Sermon Page" – incorporate video? #630632
Hey LAVision,
1.) Simply use “Video” element instead from ALB.
If you still need help with it please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Send us a precise link to the elements in question.
2.) I think you can do so.
3.) That’s default behavior. If you want to change it you need to hire a freelance developer for this job.
Best regards,
AndyHi,
try to add an !important this the previous code:
.entry-content-wrapper .post-title { font-weight: bold !important; }Clear browser cache and hard refresh a few times.
Yes you can change body font in theme options.
Best regards,
AndyHi,
refer to: https://kriesi.at/support/topic/add-portfolio-item-to-menu/#post-55638
Best regards,
AndyHi,
you are still using an old version of the theme and even an old version of WordPress. Update both and let us know if you still need help afterwards.
Best regards,
AndyHi,
try this code in Quick CSS field:
#top #main .sidebar {
float: left;
}
Best regards,
AndyMay 11, 2016 at 12:06 pm in reply to: Fullscreen slider Button 1 and Button 2 not aligned on Mobile #630623Hi,
I can’t see any issues on http://kriesi.at/themes/enfold-one-page-portfolio/ (mobile device). It looks like this for us:
Can you highlight what you mean using screenshots please?
Best regards,
AndyHi,
use this code inside of Quick CSS field:
.av-countdown-time { font-family: Georgia; } .av-countdown-time-label { font-family: Arial; }Best regards,
AndyMay 11, 2016 at 11:58 am in reply to: Changing date format to MM DD YYYY in outgoing email for contact form #630619Hi,
where can we see the issue? Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :). Also update your WordPress version.
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
If that does not help then please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :).If you still experience some issues there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
glad you could solve it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
I checked your website on mobile and it looks totally fine to me. One columns only everywhere. Can you highlight what you mean by using screenshots please? use imgur.com or dropbox.
Best regards,
AndyMay 11, 2016 at 11:46 am in reply to: Breadcrumbs – Display within Woocommerce store but not on non-Woocommerce pages #630612Hey rlogan2334,
try this solution: https://kriesi.at/support/topic/woocommerce-general-question-for-modifying-shop-module/#post-173175
Best regards,
AndyHey AlexiaNin,
it seems a plugins is causing it. Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
Best regards,
AndyHey mensmaximus,
Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHey joachimpr,
there is no function for this in the theme settings as far as I know. Maybe Contact Form 7 plugin is for you.
Best regards,
AndyHey Michae1,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If that does not help there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
alright, let us know when you are ready. We’ll let this thread open for you.
Best regards,
AndyMay 11, 2016 at 11:32 am in reply to: Remove logo and header bar, only wan the menu visible. #630605Hi,
what exactly do you want to remove? can you highlight your intentions using screenshots please? use imgur.com or dropbox.
Best regards,
AndyHi,
glad you could solve it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
we really need to be able to inspect the elements in question, so let us know when you are ready to provide us a precise link.
Best regards,
AndyHi,
I checked your french page on mobile and it looks good to me:
What exactly do you want to change?
Best regards,
AndyHi,
I am pretty sure there is a plugin out there for you with such a function. Otherwise I would ask in WooCommerce Support forum about it.
Best regards,
AndyHi,
about which colored columns are you talking about? your logo and menu look totally fine to me:
Please clear browser cache and check on another device as well.
If you still need help with this, then provide us screenshots highlighting what you mean.
Best regards,
AndyHi,
Yoast plugin should work fine with Enfold. Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHey brainboxstudios,
Wordpress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).Best regards,
AndyHi,
refer to this: https://kriesi.at/support/topic/use-avia-js-in-child-theme/#post-230498
Best regards,
AndyHey mikebackhouse,
we can’t provide support for every 3rd party plugin out there and if plugin’s author can’t help you I would search for another plugin.
However, would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)
Best regards,
AndyHi,
we can’t reproduce the issue and it’s working for thousands of users, so something must cause it especially on your end. I would try to delete all theme files completely again and afterwards get a fresh copy from your themeforest account.
If that does not help your server might be using caching. Ask your host about it and tell them to deactivate any caching on your server.Best regards,
AndyHi,
this does not happen for me. Due to my code it looks like this now:
Please clear browser cache a few times and check on another device as well.
Best regards,
Andy -
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