Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

did you delete all theme files before uploading them again via FTP? this is important, if there are some corrupted theme files.

Best regards,
Andy

Hi,

glad you could solve it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

Best regards,
Andy

Hi,

I can’t check, because .htaccess login does not work for me. Can you check please?
Please provide us a screenshot of the issue (imgur.com, dropbox).

Best regards,
Andy

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

Keep all plugins deactivated before and after updating, to check if you get better results.

Best regards,
Andy

Hi,

What is Wordfence support telling you about it? thanks for letting us know.

Best regards,
Andy

Hi,

stick to threads title only please and open different threads (tickets) for different questions.

Remove this and/or all CSS code to find the code which is causing this issue. If that does not help you need to contact plugin’s author about it, as we don’t provide support for 3rd party plugins.

However, I think this Code inside of Quick CSS field could help:

.ccfic a {
pointer-events: all;
}

Best regards,
Andy

Hi,

remove all your custom CSS, afterwards clear browser cache and hard refresh a few times, to check which CSS code could cause this issue. Try with a non-child theme (default Enfold) version.

Best regards,
Andy

Hi,

use this code inside of Quick CSS field:

a.avia-slideshow-button {
border-radius: 0px !important;
color: blue !important;
font-size: 10px;
}

and adjust as needed.

Best regards,
Andy

Hi!

super, dass du es hinbekommen hast. Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.

Gruß!
Andy

Hi!

ich habe mir die Mühe gemacht dieses Problem bei meiner Enfold Installation zu reproduzieren. Dazu habe ich 9 Posts mit dem Tag “Lesen” versehen und 9 Posts mit “Schwimmen. Habe ebenfalls “Raster-Layout” verwendet. Leider kann ich das Problem jedoch bei mir nicht reproduzieren. Alle 9 Posts werden korrekt angezeigt bei den “Tag” Seiten.

Was genau müsste ich noch tun, um das Problem reproduzieren zu können bei mir?
Wir können leider nur helfen, wenn wir den Fehler reproduzieren können, ansonsten müssen wir davon ausgehen, dass es eine Fehlerquelle gibt, die nicht mit dem Theme zusammenhängt.

Gruß!
Andy

Hey manuelap,

not sure if this is easily possible. Try to activate debug mode and then use the Animated Number’s shortcode inside of Accordion.

Best regards,
Andy

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy