Hi,

feel free to add it here: https://kriesi.at/support/enfold-feature-requests/

Best regards,
Andy

Hi,

still I can’t see any code in your post.

Best regards,
Andy

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Are we allowed to deactivate all your plugins after you’ve got a fresh copy from themeforest?

Best regards,
Andy

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

1.) We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.

But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/

This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)

2.) WordPress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).

Best regards,
Andy

Hi,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Andy

Hi,

that not true. I see that you have used WP Super Cache plugin. Activate it again, go into it’s settings and choose to switch off caching. Afterwards deactivate this plugin and all other plugins. Then clear browser cache and hard refresh a few times.

Best regards,
Andy

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

your Dashboard is simply not loading for me. I’m waiting and waiting, but nothing gets loaded.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

Best regards,
Andy

Hi,

you are using this code:

.main_color .header_bg, .main_color .main_menu ul ul, .main_color .main_menu .menu ul li a, .main_color .pointer_arrow_wrap .pointer_arrow, .main_color .avia_mega_div, .main_color .av-subnav-menu > li ul, .main_color .av-subnav-menu a {
color: afafaf;
}

which is missing a “#”. Replace it with this one instead:

.main_color .header_bg, .main_color .main_menu ul ul, .main_color .main_menu .menu ul li a, .main_color .pointer_arrow_wrap .pointer_arrow, .main_color .avia_mega_div, .main_color .av-subnav-menu > li ul, .main_color .av-subnav-menu a {
color: #afafaf;
}

Best regards,
Andy

Hi,

as already said you need to play around with the different values to search the right positioning.
Try this:

#text-6 {
left: 85% !important;
}
#text-5 {
left: 65% !important;
}

Best regards,
Andy

Hi,

yes, this is normal.

When I deactivate all your plugins but WPML then it’s working as expected. So one is causing this issue.

Best regards,
Andy

Hi,

thanks for the clear video.

Open your gallery element to edit it and look for “Thumbnail fade in effect”. Choose “Activate animation on page load”. This should help.

Best regards,
Andy

Hi,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Best regards,
Andy

Hi!

try to deactivate all plugins, to check if one is causing this issue and let us know about your results.

Are we allowed to deactivate all your plugins temporarily by ourselves as well for testing purposes?

You have used a caching Plugin, so activate it again and go into plugin’s settings and choose to switch off caching. Deactivate this and all other plugins. Afterwards clear browser cache and hard refresh a few times.

If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

Cheers!
Andy