Hi,

Wordpress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).

Best regards,
Andy

Hi,

you can try a plugin like Loco Translate or Poedit to translate it.

Best regards,
Andy

Hi,

does your images have a title element when using a default WordPress theme? please let us know about your results

Best regards,
Andy

Hi,

please upgrade your WordPress version and let us know if you still need help with this issue.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

Best regards,
Andy

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

Hi,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Best regards,
Andy

Hi,

I can see the code which is causing the issue inside your source code. Check all your custom code and remove/replace it. If you don’t find it, try to use this code inside Quick CSS field:

.main_color .header_bg, .main_color .main_menu ul ul, .main_color .main_menu .menu ul li a, .main_color .pointer_arrow_wrap .pointer_arrow, .main_color .avia_mega_div, .main_color .av-subnav-menu > li ul, .main_color .av-subnav-menu a {
color: #afafaf !important;
} 

Best regards,
Andy

Hi,

I’ve never seen this issue before. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

the last link you’ve provided is using Enfold theme too. So it’s working there, but not on the other installation?
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

Hi,

we want to check the code inside your backend, to see if you’ve implemented it right. Send us a precise link with the elements in question and please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

Best regards,
Andy

Hey!

du verwendest eine veraltete Theme Version, daher führe bitte ein Upgrade durch zu Enfold v3.5.4 und sag uns dann bescheid, ob du immer noch Hilfe benötigst.

Gruß!
Andy

Hi!

ja, tut mir leid. Ich hoffe ebenso, dass sich für dich eine Lösung ergibt.

Lieben Gruß,
Andy

Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

Best regards,
Andy

Hi,

try this code in Quick CSS field:

@media only screen and (max-width: 1024px) {
.av-overlay-on-hover .av-image-caption-overlay {
opacity: 1;
}}

and adjust the media queries as needed (for screen size).

Best regards,
Andy