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Hi,
Wordpress is cropping images by default when uploading them and if you want to control this behavior you can use a plugin like this: https://wordpress.org/plugins/simple-image-sizes
I hope this will help :).Best regards,
AndyHi,
I think Contact Form 7 plugin has this kind of function.
Otherwise have a look at the files template_contact.php and send.php.
Best regards,
AndyHi,
you can try a plugin like Loco Translate or Poedit to translate it.
Best regards,
AndyMay 19, 2016 at 3:47 pm in reply to: Extra widget area in header. logo left, menu under and centered #635267Hi,
use this code for your menu inside of Quick CSS field:
.html_header_top #top .av_menu_left .main_menu { left: 20%; }and adjust as needed.
Header widget:
Please use different tickets for different questions.
Best regards,
AndyMay 19, 2016 at 3:44 pm in reply to: Alt tag for related images links and images in Shop Theme. #635266Hi,
does your images have a title element when using a default WordPress theme? please let us know about your results
Best regards,
AndyHi,
I can’t see any issues on the screenshots you have provided and when I check your website everything looks fine to me with your menu. Where’s the problem? or could you fix it already?
Best regards,
AndyHi,
please upgrade your WordPress version and let us know if you still need help with this issue.
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi,
You can use a plugin, like locotranslate
https://wordpress.org/plugins/loco-translate/and use it to translate / rename any elements you want.
Do let us know if you need anything else, we will be more than happy to help you out.Best regards,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
super, dass du es hinbekommen hast. Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.
Gruß,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Best regards,
AndyHi,
then activate the field “Apply only to mouse hover state”.
Best regards,
AndyHi,
I can see the code which is causing the issue inside your source code. Check all your custom code and remove/replace it. If you don’t find it, try to use this code inside Quick CSS field:
.main_color .header_bg, .main_color .main_menu ul ul, .main_color .main_menu .menu ul li a, .main_color .pointer_arrow_wrap .pointer_arrow, .main_color .avia_mega_div, .main_color .av-subnav-menu > li ul, .main_color .av-subnav-menu a { color: #afafaf !important; }Best regards,
AndyHi,
glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
I’ve never seen this issue before. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
does this issue happen when using a default WP theme as well?
Best regards,
AndyHi,
the last link you’ve provided is using Enfold theme too. So it’s working there, but not on the other installation?
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:Best regards,
AndyMay 19, 2016 at 2:00 pm in reply to: CSS DIV issues with colored backgrounds when make changes to a page #635175Hi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi,
we want to check the code inside your backend, to see if you’ve implemented it right. Send us a precise link with the elements in question and please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi!
hm? ich wüsste jetzt nicht was die damit zutun haben. Versuche einfach ein standard WP theme zu aktivieren und teile uns hier mit, ob du das selbe Problem bekommst oder nicht.
Gruß,
AndyHey!
du verwendest eine veraltete Theme Version, daher führe bitte ein Upgrade durch zu Enfold v3.5.4 und sag uns dann bescheid, ob du immer noch Hilfe benötigst.
Gruß!
AndyHi!
da passiert nichts und du kannst es ohne Sorgen zu haben ausprobieren. Ein Backup solltest du dennoch haben, für den Fall der Fälle.
Gruß,
AndyMay 19, 2016 at 1:43 pm in reply to: Oben gehaltene Beiträge erscheinen auf jeder Schlagwortseite #635162Hi!
ja, tut mir leid. Ich hoffe ebenso, dass sich für dich eine Lösung ergibt.
Lieben Gruß,
AndyHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
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Best regards,
AndyMay 18, 2016 at 4:21 pm in reply to: Enfold Combo Widget popular tab don't sort bypopularity #634617Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi,
please ask Yoast Support about the plugin, as they know their plugin best.
About which hero banner are you talking about? can you highlight your intentions using screenshots please? use imgur.com or dropbox.
Best regards,
AndyHi,
try this code in Quick CSS field:
@media only screen and (max-width: 1024px) { .av-overlay-on-hover .av-image-caption-overlay { opacity: 1; }}and adjust the media queries as needed (for screen size).
Best regards,
AndyHi,
have you got the same issue when using a default WP theme? please let us know about your results. Ask you host if they are using any kind of caching on your server and tell them to deactivate it.
Best regards,
Andy -
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