Page 212 – Support | Kriesi.at – Premium WordPress Themes

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Posts
June 10, 2016 at 3:24 pm in reply to: Text über einem Bild wird nicht angezeigt #646240

Andy
Inactive Moderator

Hi!

ja, bitte einmal das Passwort hier als private Nachricht zusenden.

Gruß,
Andy

June 8, 2016 at 3:32 pm in reply to: Masonry numbers columns missing #644900

Andy
Inactive Moderator

Hey atelierssud,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Andy

June 8, 2016 at 3:25 pm in reply to: Own shortcode shows always on top of the page #644889

Andy
Inactive Moderator

Hey aossi,

you could use a Code Block Element instead.

Best regards,
Andy

June 8, 2016 at 3:22 pm in reply to: Can't place sidebar to the right on a product view #644883

Andy
Inactive Moderator

Hey ThomasNorden,

Go to Enfold > Sidebar > Sidebar on Single Post Pages > select any sidebar

Best regards,
Andy

June 8, 2016 at 3:20 pm in reply to: Slider under Navigation #644882

Andy
Inactive Moderator

Hey Luisgasser,

Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

Best regards,
Andy

June 8, 2016 at 3:18 pm in reply to: HELP!! Edits delete or Re-styles my layout! #644881

Andy
Inactive Moderator

Hey chrispl0,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Install Enfold over FTP

Best regards,
Andy

June 8, 2016 at 3:17 pm in reply to: Header just like enfolds own header #644880
Andy
Inactive Moderator
Hi,

then also add a height value to it:
```
.logo img {
height: 115px !important;
max-height: 115px !important;
}
```
and adjust as needed.

Best regards,
Andy
June 8, 2016 at 3:16 pm in reply to: Avia Layout Builder not working properly #644879

Andy
Inactive Moderator

Hi,

both links are working totally fine for me. Everything looks good to me. Could you already fix it? if not please clear browser cache and hard refresh a few times.

Best regards,
Andy

June 8, 2016 at 3:11 pm in reply to: Short codes for event espresso stopped working after updating #644876

Andy
Inactive Moderator

Hi,

what is plugin’s author saying about this issue? maybe he can give some useful information about it.

Best regards,
Andy

June 8, 2016 at 3:09 pm in reply to: Header erweitern #644874

Andy
Inactive Moderator

Hi,

super, freut mich! Lass uns gerne in einem neuen Ticket wissen, wenn du wieder Hilfe brauchst mit dem Theme. Wir unterstützen dich gerne.

Gruß,
Andy

June 8, 2016 at 3:08 pm in reply to: Info layout post #644873

Andy
Inactive Moderator

Hi,

do you mean this thin grey line? not sure if it’s easily possible. Where do you want to have it exactly? a mockup showing the results you want to achieve would help a lot. Use imgur.com or dropbox.

Best regards,
Andy

June 8, 2016 at 3:06 pm in reply to: Having trouble using a different social icon #644871

Andy
Inactive Moderator

Hi,

as written in the documentation: you may need to change “fontello” to the name of the imported font (you can check that in Enfold > Import/Export > Iconfont Manager) and “ue800” for the icon code of the Icon you want to use (most of the times is ue800).

Best regards,
Andy

June 8, 2016 at 3:01 pm in reply to: How to enter "i am not a robot" #644866

Andy
Inactive Moderator

Hi,

I would use a plugin like Contact Form 7 instead.

Best regards,
Andy

June 8, 2016 at 3:00 pm in reply to: adding play/pause button to full screen slider #644863

Andy
Inactive Moderator

Hi,

Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

June 8, 2016 at 3:00 pm in reply to: WooCommerce Variations Broken "Please choose product options…" ENFOLD BUG #644862

Andy
Inactive Moderator

Hi,

Please deactivate all plugins buy WooCommerce by WooThemes one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Andy

June 8, 2016 at 2:42 pm in reply to: Search page configuration #644851

Andy
Inactive Moderator

Hi,

it’s quite unclear to me what you want to achieve. Can you elaborate and explain further please?

Best regards,
Andy

June 8, 2016 at 2:36 pm in reply to: Layout builder, mobile menu and icons not shown correctly #644846

Andy
Inactive Moderator

Hi,

please ask your host if they are using any caching on your server and if yes tell them to deactivate it.

If that does not help send us ftp access here as private reply.

Best regards,
Andy

June 8, 2016 at 2:33 pm in reply to: Pagination problems where an offset has been set #644845

Andy
Inactive Moderator

Hi,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Install Enfold over FTP

Best regards,
Andy

June 8, 2016 at 2:27 pm in reply to: Header – The Same Across All Screen Sizes #644840

Andy
Inactive Moderator

Hey rlogan2334,

check out this: http://kriesi.at/documentation/enfold/change-logo-on-mobile/

Best regards,
Andy

June 8, 2016 at 2:16 pm in reply to: Mobile Full width submenu with overflow and scroll #644833

Andy
Inactive Moderator

Hi,

I checked your website, but can’t see any issues. Can you highlight using screenshots please? to make it clear to us? use imgur.com or dropbox.

Best regards,
Andy

June 8, 2016 at 12:47 pm in reply to: Header erweitern #644782
Andy
Inactive Moderator
Hi,

setze diesen Code noch ein:
```
#header_main {
border-bottom: 5px solid red !important;
margin-bottom: 4px !important;
}
```
Gruß,
Andy
June 8, 2016 at 12:39 pm in reply to: Remove Unused Media #644779

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

June 8, 2016 at 12:38 pm in reply to: WPML Language switcher #644776

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

June 8, 2016 at 12:38 pm in reply to: change woocommerce shop overview site ? #644775
Andy
Inactive Moderator
Hi,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
Andy
June 8, 2016 at 12:37 pm in reply to: Having trouble using a different social icon #644774

Andy
Inactive Moderator

Hi,

well if both work for you then great, isn’t it?
Let us know in a new ticket if you have some more questions about the theme and we are happy to assist you.

Best regards,
Andy

June 8, 2016 at 12:35 pm in reply to: Remove Header on all sub-pages #644771
Andy
Inactive Moderator
Hi,

I checked your about page and it looks fine beside your header widgets which are still appearing. Remove them by using this code for mobile:
```
@media only screen and (max-width: 767px) {
#text-5, #text-6 {
display: none;
}}
```
Best regards,
Andy
June 8, 2016 at 12:28 pm in reply to: Better WordPress Minify or AutoOptimize? What about WP Rocket? #644763

Andy
Inactive Moderator

Hi,

glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

Best regards,
Andy

June 8, 2016 at 12:27 pm in reply to: Top bar – multi language icons MultilingualPress #644762
Andy
Inactive Moderator
Hi,

you can move them up by adding this as well:
```
nav.sub_menu {
top: -10px;
}
```
Adjust as needed.

Best regards,
Andy
June 8, 2016 at 12:25 pm in reply to: Magazine Layout Settings #644760

Andy
Inactive Moderator

Hi,

it doesn’t work for us if you send us an empty page, because we need to be able to inspect the elements in question. So please make sure we can see what you are talking about on the links you are providing to us.

I’ve re-read your support request and it’s still quite unclear to me what you mean and what you want to change, because I can’t see any issues on your website:

View post on imgur.com

Images have the same height as on the kriesi.at page and do not look pixelated or anything to me.

You can change border color in Enfold->General Styling->Main Content->Border colors

Activate your sidebar when editing the page and scroll down + look on the right side for “Layout->Sidebar Settings”.

Best regards,
Andy

June 8, 2016 at 12:16 pm in reply to: Info layout post #644755
Andy
Inactive Moderator
Hi,

about which color separators are you talking about?

For mobile use this code:
```
@media only screen and (max-width: 767px) {
.post {
display: block;
}}
```
Best regards,
Andy
Author

Posts

Viewing 30 posts - 6,331 through 6,360 (of 17,336 total)

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