Forum Replies Created
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AuthorPosts
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September 19, 2016 at 4:15 pm in reply to: Audio Player controls – for Volume Slider / current time / total time etc #688579
Hi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndyHi,
There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
have you got those error messages when using a default WP theme as well?
Keep all plugins deactivated while testing.
Best regards,
AndySeptember 19, 2016 at 4:07 pm in reply to: Enfold Theme…read more option is not working at all #688567I can’t find any content slider on the link you’ve provided. Please always provide us a precise link showing the elements you’re talking about and to make things even more clear provide us screenshots as well (imgur.com, dropbox).
Best regards,
AndyHi,
please make it easy for us to see what the whole issue is about. Provide us screenshots to make things clear. No idea about which images you’re talking about. I can’t find any issues.
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area
Best regards,
AndyHi,
1.) Use this code:
@media only screen and (max-width: 767px) { .template-page .entry-content-wrapper h1, .template-page .entry-content-wrapper h2 { line-height: 45px; }}
and adjust as needed.
2.) Use this code:
@media only screen and (max-width: 767px) { .active_tab b { color: white !important; }}
Best regards,
AndyHi,
go to Enfold->Header->Header Layout->Header Size
and choose a custom pixel value.Best regards,
AndyHey leerzeichen,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndySeptember 19, 2016 at 2:47 pm in reply to: Probleme mit Catalogue Element nach WordPress Update 4.6.1 #688505Hey Chris,
let’s talk in english about this please.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Send us a precise links where we can clearly see the issue.
Best regards,
AndyHey maxisgoinghome,
schick uns Admin Zugang, damit wir uns das mal genauer anschauen können. Login Daten hier als private Nachricht.
Gruß,
AndySeptember 19, 2016 at 2:45 pm in reply to: Box-Shadow or Border-Image in masonry gallery lightbox #688501Hi,
alright. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
that won’t be possible. Title needs to stay within slider box.
Best regards,
AndyHi,
Unfortunately it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However if its really important for you to get this done, you can always hire a freelancer to do the job for you :)
Best regards,
AndySeptember 19, 2016 at 2:40 pm in reply to: Move Feature Image Slider title and team page question #688496Hi,
use this code to adjust it’s margin-top value as needed:
h2.avia-caption-title { margin-top: 260px; height: 90px; }
Best regards,
AndyHi,
I changed the product descriptions without any problems, see link in private content.
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem. Let us know about your results here.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)If this does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndySeptember 19, 2016 at 1:56 pm in reply to: Audio Player controls – for Volume Slider / current time / total time etc #688461Hi,
I checked http://kriesi.at/themes/enfold-business-flat/2014/05/11/entry-with-audio/ but I can’t see anything wrong with the audio player. It seems to work totally fine for me. So we can’t reproduce the issue. Please update WordPress to the newest version and deactivate all of your plugins to check if one is causing a conflict.
Best regards,
AndyHi,
use this code inside Quick CSS field to get mobile look on a higher screen size:
@media only screen and (max-width: 989px) and (min-width: 768px) { .flex_column.av_one_third.flex_column_div.av-zero-column-padding { width: 100%; }}
and adjust the media queries as needed.
Best regards,
AndySeptember 19, 2016 at 1:35 pm in reply to: Enfold Video Thumbnail not displayed on mobile devices #688451Hi,
we can’t help you in this case, as it gets displayed totally fine for us. Please check on a mobile device where you did not load the website in question already, to make sure nothing is in the cache still. Clear browser cache of your current device and hard refresh a few times.
Best regards,
AndySeptember 19, 2016 at 1:30 pm in reply to: Full Screen Video on Desktop & Full Screen Slideshow on Mobile? #688447Hi,
glad you could solve it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.
Best regards,
AndyHi,
please follow these instructions here: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
and get back to us when you’re done with it.Best regards,
AndyHey!
also ich habe den Bug mal an Kriesi weitergeleitet. Danke fürs Bescheid sagen!
Gruß!
AndySeptember 19, 2016 at 12:06 pm in reply to: Individual Logo from page to page – Seitenweise individuelles Logo #688415Hi,
schön, dass ihr euch hier so gut unterstützt und freut mich zu hören, dass ihr eine Lösung finden konntet.
Bei nicht ganz so aufwendigen Dingen bezüglich des Themes unterstützen wir Admins euch gerne.
Gruß,
AndyHi!
freut mich, dass du es lösen konntest und danke fürs Teilen was für dich funktioniert hat.
Mache gerne ein neues Ticket auf bei einer neuen Frage bezüglich des Themes. Wir unterstützen dich gerne.
Gruß,
AndyHi,
We would be glad to help you with this customization, but at the moment there is no easy way to do this by using a small custom code snippet, so I am afraid its out of the scope of our support.
But please feel free to request such feature at our feature request system: https://kriesi.at/support/enfold-feature-requests/
This system allows us to keep track of user suggestions and lets you vote on the feature you would like to see the most. I am afraid though there is no guarantee that a feature will get implemented. If that’s something you really need you can always try to hire a developer for the task :)
Best regards,
AndyHi,
adjust the values as needed inside the code I provided in my last code, then you can change the speed. But I checked your captions and they seem to move slower. So could you fix it?
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.
Best regards,
AndyHi,
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.
For improving your SEO we recommend to work with Yoast SEO plugin.
Best regards,
AndySeptember 16, 2016 at 1:32 pm in reply to: Masonry Grid setting "Automatic, based on screen width" doesn't work #687483Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Make sure to use Enfold v3.8.
Best regards,
Andy -
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