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Viewing 18 posts - 1 through 18 (of 18 total)
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  • September 7, 2016 at 1:21 pm #683116
    Formgeven

    The fexible masonry is sorting the products wrong.
    In the last rows it is not following the ascending order.
    The probem exists just for “flexible masonry”. How can we fix this?

    • This topic was modified 7 years, 8 months ago by Formgeven.
    September 8, 2016 at 2:40 pm #683720
    Formgeven

    Do you need some more info? We urgently need an answer please.

    September 9, 2016 at 9:17 am #684072
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    September 9, 2016 at 11:12 am #684111
    Formgeven

    Hi

    September 9, 2016 at 12:58 pm #684148
    Formgeven

    Hi,

    September 9, 2016 at 12:58 pm #684150
    Formgeven

    Hi ,

    September 12, 2016 at 5:15 am #684869
    Ismael

    Hey!

    I’m not sure why the items are swapped but the product images have the same sizes so you can set the Size Settings to Perfect Grid instead of Flexible Masonry. And I can’t edit page because the WP bar is missing and I can’t find it in the Pages panel.

    Best regards,
    Ismael

    September 12, 2016 at 8:22 am #684929
    Formgeven

    Hi,,

    September 12, 2016 at 5:32 pm #685289
    Formgeven

    Hey

    September 14, 2016 at 8:10 am #686190
    Formgeven

    Good Morning,

    September 16, 2016 at 1:36 pm #687488
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area.

    Best regards,
    Andy

    September 16, 2016 at 2:11 pm #687515
    Formgeven

    Hey,,,

    September 19, 2016 at 2:04 pm #688466
    Andy

    Hi,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem. Let us know about your results here.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    If this does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    September 19, 2016 at 3:38 pm #688544
    Formgeven

    Hi,,,,

    September 19, 2016 at 4:21 pm #688585
    Andy

    Hi,

    did you delete all theme files completely before installing a fresh copy?

    Best regards,
    Andy

    September 19, 2016 at 5:01 pm #688620
    Formgeven

    Hi,

    yes we did.

    Best regards,

    Joscha

    September 21, 2016 at 2:57 pm #689843
    Formgeven

    Hi,
    did you have an idea for solving the problem?

    Best regards
    Joscha

    September 23, 2016 at 2:31 pm #690750
    Andy

    Hi,

    Polylang is known for causing conflicts, that’s why we recommend to use WPML instead. Deactivate ALL of your plugin, clear browser cache, hard refresh a few times and check again. If it still happens, then remove the product in question and then rebuild it again. What happens if you use only one tag for the product in question?

    Best regards,
    Andy

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