Thanks. I tried this but it does not help. The only thing that helps is to change the iphone settings for safari to “always allow” cookies and website data, then clear the cache. Unfortunately, this is not the default settings for most phones.
Let me know if you need more screen shots. Mobile display is seriously messed up for this site.
please advise. thanks.

Kahil, Yes, you described my issue exactly. The validation of a selection field being “on” broke the form. I had to turn off all the validation to get it to work. The selections had to be changed to text input to receive them in the email. It’s a bug in the theme for sure.

Hi Icebox,
Yes, i use go daddy’s managed wordpress accounts for both of my enfold sites. Is that what you use?
I can call godaddy, if that will help… but I am generally wary when a theme developer points me back to the hosting server as a cause of the problem. It’s the beginning of a ping pong game where we get bounced back and forth…. ;-)

One of my sites has been up and running for over a year and a half on godaddy managed wp hosting without this mobile display problem. The other site was recently moved to managed wordpress hosting on a separate account about 2 months ago. This problem (tho I’m not sure exactly how long it was going on before my client discovered it on his iphone6) seemed to have started in the past few months.

thanks for your concerns & help. i hope the google tracking id fix solves your problem!
keep me posted and i’ll do the same.

Jen

Hosting at Godaddy. am using the theme also with Airstreamcoach.com site which is also on godaddy under a different account. both sites have had the problem. thanks.

thread link:
https://kriesi.at/support/topic/slider-menu-missing-on-homepage-mobile/#post-532257

i can’t see what i posted. sorry if there was a typo, here it is again below. thanks for your help!

This site does not appear to be set to responsive/mobile format. Therefore, it does not show the same issues we’ve been having.

When “responsive site” is selected on our site, and cookies are NOT allowed, the display problems occur. Menus and Layerslider and header problems appear and the site is not usable.

If you wish to see this problem occur on your IOS device you can probably replicate it by clearing your safari browser history, turning OFF cookies so they are NEVER ALLOWED and then call up our site: Advanced-RV.rentals

We have verified this problem over and over on iPhone 5s’s and 6’s running iOS 9.x

The only way to get our site to display properly on mobile IOS devices is to “always allow cookies”.
It is not practical to try and tell all of our visitors to disable cookies in their browser in order to view our site properly! I’m sure you understand. Please help.

Rikard, thanks for your reply. The problem does not occur in chrome. only safari with cookies on. thanks. jen

Hi Andy, Thank you for your reply. Unfortunately, the issue is not fixed on mobile devices (iPhone 6 using safari).
Please clear your safari cache & history, turn on cookies and you will see what I mean.
I’ve tested with many users in the field and repeatedly found that the site does not display properly on iPhone 6 with cookies on. Can you fix this in the theme? Please let me know….
thanks. Jen

Hello Basilis,

I have made no modifications to cause this problem. Exactly what modifications are you referring to? what “normal” are you referring to? Please be specific.

In attempting to fix the problem, I have tried changing a few settings. I turned responsive setting off but it did not help I replaced those settings to their original (how they were set before the problem arose). so, clearly, this is not the cause of my problem.

The only other thing i did was turn off plug ins. That also made no difference. do you recommend I turn all the plug ins back on?

The site used to run fine on mobile. Now it does not. I made no modifications to cause that to happen.

PLEASE EXPLAIN WHAT YOU ARE ASKING ME TO DO. I will happily take your instruction if it will help fix this problem.
thank you kindly,

Jen

Thank you for checking this. My iphone5 seems intermittently okay and problematic with the site so I am not shocked looks okay for you now. here are some screen shots of what I am seeing most of the time

View post on imgur.com

Note: The last image is for another site I manage, our “sister” site, also built with enfold very similar to the site you are checking, just for a different vehicle. The url is Advanced-RV.rentals currently on this site I am not getting a home page slider and there are no menus. the sign on credentials for this site are below.

VERY IMPORTANT: I have repeated reports that NEITHER SITE DISPLAYS AT ALL ON IPHONE 6.
I do not have an iPhone 6 so i cannot check this while trouble shooting.

All of these problems are serious. I tried turning off all plugins and been troubleshooting this for quite some time. I am hoping it is a simply fix. I just don’t know what to do. Please help me solve the problem. Thanks, kindly,

jen

that explains it. thanks.

thanks. But, why does adding a code snippet crash my site? it’s a simple procedure, cut and past directly from the source, am placing it at the very end of the functions.php from within the editor.. am i doing something wrong?

the code i tried using was from the link you gave me. it said this would allow me to modify the text displayed on the password protected page. it crashes my site. please help.

<?php
function my_password_form() {
global $post;
$label = ‘pwbox-‘.( empty( $post->ID ) ? rand() : $post->ID );
$o = ‘<form action=”‘ . esc_url( site_url( ‘wp-login.php?action=postpass’, ‘login_post’ ) ) . ‘” method=”post”>
‘ . __( “To view this protected post, enter the password below:” ) . ‘
<label for=”‘ . $label . ‘”>’ . __( “Password:” ) . ‘ </label><input name=”post_password” id=”‘ . $label . ‘” type=”password” size=”20″ maxlength=”20″ /><input type=”submit” name=”Submit” value=”‘ . esc_attr__( “Submit” ) . ‘” />
</form>
‘;
return $o;
}
add_filter( ‘the_password_form’, ‘my_password_form’ );
?>

oh my gosh!! So, YES, per your suggestion, I got brave again and just went in to try the wordpress code on that page .. AND NOW MY SITE IS DOWN AGAIN!! why do you keep suggesting i mess with the function.php file??? sorry but i can’t believe this has happened again and now i have to go back into the ftp. very frustrating. is there something wrong with the theme that I can’t paste this code into the editor without having my site crash???