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  • #1400551

    Hello,

    unfortunately, there is a problem with the website I am working on (URL login password see private content). I just wanted to replace a text and suddenly the whole page is destroyed. Images are no longer visible, the font looks different.

    Since it’s a bit complicated to explain, I made a screen capture explaining what happens, in private content.

    I would be very happy about your help.

    Best regards
    Josephine

    Translated with http://www.DeepL.com/Translator (free version)

    • This topic was modified 1 year, 8 months ago by josk-design.
    • This topic was modified 1 year, 8 months ago by josk-design.
    #1400553
    This reply has been marked as private.
    #1400567

    is there a special character inside that new text – for example a greater than or less than ?
    These characters will be recognised as a starting/ending tag – and can destroy the rest of the html structure.
    if you like to use such characters you had to use either html entities or – a little helper like: https://github.com/KriesiMedia/enfold-library/blob/master/integration%20plugins/Enfold/Special%20Character%20Translation/avia-special-characters_1_1_1.zip

    #1400721

    Hi Josephine,

    The login page doesn’t load on my end. I tried with the “wp” subdomain as well. Could you please check the link once again?

    It looks like all of your text on the backend are bold. So I think there might be an unclosed Strong tag on your page, possibly in the “Unsere Leistungen” section, that’s causing the issue.

    Please send us a working login link and we’ll look into it :)

    Best regards,
    Yigit

    #1400900

    Hi Yigit,

    thanks for your reply, and sorry for sending the wrong login information.
    in private content, you find the correct one.

    BR Josephine

    #1401003

    Hi Josephine,

    Thanks for the update.

    I checked your website however I cannot reproduce the issue. Your homepage was briefly broken but I enabled ALB debugging mode (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode) and updated your page and that fixed the issue. Editing the page doesn’t break it.

    Could you please check if you are able to reproduce the issue? If you can, please let us know the steps and point out the page you’re working on.

    Best regards,
    Yigit

    #1401011

    Hi Yigit,

    thanks for your reply!

    When I opened the page I saw this:
    https://imgur.com/VnQK2Yv (typography too small)
    https://imgur.com/GyljMVX (pictures missing all destroyed)

    Then I switched to “PREISE” that was looking ok, and when I turned back to HOME, it looked good:

    View post on imgur.com

    View post on imgur.com

    View post on imgur.com

    Yesterday I was working on “PREISE” and every time I inserted text, first it looked destroyed. I logged out of WordPress, and after a while it was ok again. But it costed me a lot of time, and I am afraid that the website will not work properly when it is life. It is such a small website, I wonder what’s wrong.

    Best regards
    Josephine

    #1401013

    PS
    it happened again.

    I changed the formatting of a headline

    View post on imgur.com

    and when I checked the site, it looked all destroyed

    View post on imgur.com

    after a few minutes, it looked ok again

    View post on imgur.com

    #1401014

    pS it happens all the time. It is so annoying, I just want to do some fine-tuning,… I just want to change some spacing between the text fields, I always have to quickly check how it looks and every time I have to wait 5 minutes for the page to get back in order. :-(

    #1401015

    Hi YIgit, I have an other issue. The google map doe not work anymore. I did it a few weeks ago and everything was fine, but now it doesn’t work anymore and I don’t remember how I managed to get the map to work. Can you maybe give me a tip?

    BR Josephine

    #1401017

    google maps issue

    View post on imgur.com

    #1401018

    GOOD NEWS! :))
    i fixed the google maps thing

    View post on imgur.com

    #1401027

    Hi Josephine,

    Do you have a cache on the server side? If you have, could you please temporarily disable it and check if that helps? I noticed that hard-refreshing the browser fixes the issue.

    Glad you fixed the Google maps issue!

    Best regards,
    Yigit

    #1401028

    Hi Yigit,

    how can I find out, if I have a cache on the server side?

    Sorry, I am wordpress and webdesign beginner….

    #1401029

    Hi,

    You can contact your hosting provider and ask their support team how to manage the server-side cache.

    Best regards,
    Yigit

    #1401031

    Hi Yigit

    Another subject of the same website. At the moment it is absolutely not responsive.
    Is the only way to make the page responsive to duplicate the grid rows and then make one version for large monitors and one for mobile? Or is there another way? I find it a bit impractical, because then I always have to edit both grid rows every time I make a change. And mistakes can happen.

    Thanks in advance!
    Josephine

    #1401032

    Thank you! I will do that!

    #1401033

    Another thing that concerns responsive design of the website:

    View post on imgur.com


    In mobile view, the fullscreen slider at the top does not go all the way to the edge of the website. How can I change this?

    BR Josephine

    #1401034

    Hey Josephine,

    You defined large default padding for Grid Row Cells but didn’t define any for smaller screens. You can simply edit your Grid Row Cells, go to Styling > Padding, click the mobile portrait icon (https://i.imgur.com/OwGUP1w.png), and define smaller padding values.

    If this doesn’t help, please point out the page and the section where you’re having issues and I’ll be happy to help.

    Regards,
    Yigit

    #1401035

    Hi,

    I added the following code to the bottom of the Quick CSS field in Enfold theme options > General Styling

    
    /* Transparent Header For Mobile */
    @media only screen and (max-width: 990px) {
    .responsive.html_mobile_menu_tablet #top #wrap_all #header { 
            position: absolute;
    }
    .html_mobile_menu_tablet #top #wrap_all .av_header_transparency {
    	background: transparent;
    }
    }
    

    This snippet is from our documentation: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile

    Then, I went to Enfold theme options > Main Menu > Burger/Mobile Menu Styling > Menu Icon Color and set it to white.

    Please review your website.

    Regards,
    Yigit

    #1401036

    Thank you so much Yigit!

    Is it possible to decrease the size of the typography in the fullscreen slider just for mobile devices?

    View post on imgur.com

    View post on imgur.com

    Best regards
    Josephine

    #1401038

    Hey,

    Please edit your slide, go to Styling > Font Sizes, click on the mobile portrait icon and decrease the font size: https://i.imgur.com/oTH3Gah.png :)

    Cheers!
    Yigit

    #1401050

    thank youuu!

    #1401067

    Hi,

    You are welcome, Josephine! Let us know if you have any other questions and enjoy the rest of your day!

    Best regards,
    Yigit

    #1402035
    This reply has been marked as private.
    #1402117
    This reply has been marked as private.
    #1402413

    Hi,
    Thanks for your patience and the link to your site, when I check your site seemed to load fairly quickly today, below is a link to a test of your site.
    Your Time to First Byte was very good at .199s the largest items on your page are images
    Enfold_Support_713.jpeg
    I tested the largest one on tinyjpg.com and it could be 85% smaller by compressing it:
    Enfold_Support_715.jpeg
    Give this a try.

    Best regards,
    Mike

    #1402446

    Thank you Mike! :)

    #1402463

    Hi,
    Glad to help, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    #1402480

    yes you can close this

    thanks a lot!

Viewing 30 posts - 1 through 30 (of 31 total)
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