Tagged: serious bug
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AuthorPosts
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March 9, 2023 at 12:50 pm #1400551
Hello,
unfortunately, there is a problem with the website I am working on (URL login password see private content). I just wanted to replace a text and suddenly the whole page is destroyed. Images are no longer visible, the font looks different.
Since it’s a bit complicated to explain, I made a screen capture explaining what happens, in private content.
I would be very happy about your help.
Best regards
JosephineTranslated with http://www.DeepL.com/Translator (free version)
- This topic was modified 1 year, 8 months ago by josk-design.
- This topic was modified 1 year, 8 months ago by josk-design.
March 9, 2023 at 1:02 pm #1400553This reply has been marked as private.March 9, 2023 at 2:23 pm #1400567is there a special character inside that new text – for example a greater than or less than ?
These characters will be recognised as a starting/ending tag – and can destroy the rest of the html structure.
if you like to use such characters you had to use either html entities or – a little helper like: https://github.com/KriesiMedia/enfold-library/blob/master/integration%20plugins/Enfold/Special%20Character%20Translation/avia-special-characters_1_1_1.zipMarch 10, 2023 at 3:58 pm #1400721Hi Josephine,
The login page doesn’t load on my end. I tried with the “wp” subdomain as well. Could you please check the link once again?
It looks like all of your text on the backend are bold. So I think there might be an unclosed Strong tag on your page, possibly in the “Unsere Leistungen” section, that’s causing the issue.
Please send us a working login link and we’ll look into it :)
Best regards,
YigitMarch 12, 2023 at 9:41 am #1400900Hi Yigit,
thanks for your reply, and sorry for sending the wrong login information.
in private content, you find the correct one.BR Josephine
March 13, 2023 at 11:07 am #1401003Hi Josephine,
Thanks for the update.
I checked your website however I cannot reproduce the issue. Your homepage was briefly broken but I enabled ALB debugging mode (https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode) and updated your page and that fixed the issue. Editing the page doesn’t break it.
Could you please check if you are able to reproduce the issue? If you can, please let us know the steps and point out the page you’re working on.
Best regards,
YigitMarch 13, 2023 at 12:07 pm #1401011Hi Yigit,
thanks for your reply!
When I opened the page I saw this:
https://imgur.com/VnQK2Yv (typography too small)
https://imgur.com/GyljMVX (pictures missing all destroyed)Then I switched to “PREISE” that was looking ok, and when I turned back to HOME, it looked good:
Yesterday I was working on “PREISE” and every time I inserted text, first it looked destroyed. I logged out of WordPress, and after a while it was ok again. But it costed me a lot of time, and I am afraid that the website will not work properly when it is life. It is such a small website, I wonder what’s wrong.
Best regards
JosephineMarch 13, 2023 at 12:16 pm #1401013PS
it happened again.I changed the formatting of a headline
and when I checked the site, it looked all destroyed
after a few minutes, it looked ok again
March 13, 2023 at 12:21 pm #1401014pS it happens all the time. It is so annoying, I just want to do some fine-tuning,… I just want to change some spacing between the text fields, I always have to quickly check how it looks and every time I have to wait 5 minutes for the page to get back in order. :-(
March 13, 2023 at 12:37 pm #1401015Hi YIgit, I have an other issue. The google map doe not work anymore. I did it a few weeks ago and everything was fine, but now it doesn’t work anymore and I don’t remember how I managed to get the map to work. Can you maybe give me a tip?
BR Josephine
March 13, 2023 at 12:48 pm #1401017google maps issue
March 13, 2023 at 12:51 pm #1401018GOOD NEWS! :))
i fixed the google maps thingMarch 13, 2023 at 1:45 pm #1401027Hi Josephine,
Do you have a cache on the server side? If you have, could you please temporarily disable it and check if that helps? I noticed that hard-refreshing the browser fixes the issue.
Glad you fixed the Google maps issue!
Best regards,
YigitMarch 13, 2023 at 1:48 pm #1401028Hi Yigit,
how can I find out, if I have a cache on the server side?
Sorry, I am wordpress and webdesign beginner….
March 13, 2023 at 1:54 pm #1401029Hi,
You can contact your hosting provider and ask their support team how to manage the server-side cache.
Best regards,
YigitMarch 13, 2023 at 1:58 pm #1401031Hi Yigit
Another subject of the same website. At the moment it is absolutely not responsive.
Is the only way to make the page responsive to duplicate the grid rows and then make one version for large monitors and one for mobile? Or is there another way? I find it a bit impractical, because then I always have to edit both grid rows every time I make a change. And mistakes can happen.Thanks in advance!
JosephineMarch 13, 2023 at 1:59 pm #1401032Thank you! I will do that!
March 13, 2023 at 2:04 pm #1401033Another thing that concerns responsive design of the website:
In mobile view, the fullscreen slider at the top does not go all the way to the edge of the website. How can I change this?BR Josephine
March 13, 2023 at 2:08 pm #1401034Hey Josephine,
You defined large default padding for Grid Row Cells but didn’t define any for smaller screens. You can simply edit your Grid Row Cells, go to Styling > Padding, click the mobile portrait icon (https://i.imgur.com/OwGUP1w.png), and define smaller padding values.
If this doesn’t help, please point out the page and the section where you’re having issues and I’ll be happy to help.
Regards,
YigitMarch 13, 2023 at 2:14 pm #1401035Hi,
I added the following code to the bottom of the Quick CSS field in Enfold theme options > General Styling
/* Transparent Header For Mobile */ @media only screen and (max-width: 990px) { .responsive.html_mobile_menu_tablet #top #wrap_all #header { position: absolute; } .html_mobile_menu_tablet #top #wrap_all .av_header_transparency { background: transparent; } }
This snippet is from our documentation: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile
Then, I went to Enfold theme options > Main Menu > Burger/Mobile Menu Styling > Menu Icon Color and set it to white.
Please review your website.
Regards,
YigitMarch 13, 2023 at 2:22 pm #1401036Thank you so much Yigit!
Is it possible to decrease the size of the typography in the fullscreen slider just for mobile devices?
Best regards
JosephineMarch 13, 2023 at 2:34 pm #1401038Hey,
Please edit your slide, go to Styling > Font Sizes, click on the mobile portrait icon and decrease the font size: https://i.imgur.com/oTH3Gah.png :)
Cheers!
YigitMarch 13, 2023 at 4:06 pm #1401050thank youuu!
March 13, 2023 at 6:28 pm #1401067Hi,
You are welcome, Josephine! Let us know if you have any other questions and enjoy the rest of your day!
Best regards,
YigitMarch 22, 2023 at 6:12 pm #1402035This reply has been marked as private.March 23, 2023 at 9:25 am #1402117This reply has been marked as private.March 25, 2023 at 12:04 am #1402413Hi,
Thanks for your patience and the link to your site, when I check your site seemed to load fairly quickly today, below is a link to a test of your site.
Your Time to First Byte was very good at .199s the largest items on your page are images
I tested the largest one on tinyjpg.com and it could be 85% smaller by compressing it:
Give this a try.Best regards,
MikeMarch 25, 2023 at 2:05 pm #1402446Thank you Mike! :)
March 25, 2023 at 3:18 pm #1402463Hi,
Glad to help, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeMarch 25, 2023 at 4:25 pm #1402480yes you can close this
thanks a lot!
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