Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 27, 2023 at 2:14 pm #1399421
    TallMeerkat

    From themeforest:
    Hi, Followed the instructions to manually import a demo from https://kriesi.at/documentation/enfold/import-demos/ and still getting Error accessing file for download:

    “cURL error 28: Connection timeout after 10000 ms”

    Tried Shop and Visual Artist demos from GitHub.

    avia_demo_files folder mentioned on https://kriesi.at/documentation/enfold/import-demos/ didn’t exist after the theme and child theme installation so I created it.———
    ————————————-

    details as requested in the private content section:

    February 28, 2023 at 2:13 pm #1399523
    Yigit

    Hey TallMeerkat,

    Thanks for the information.

    Unfortunately, manual import didn’t work either.

    Could you please contact your hosting provider and ask them to whitelist http://kriesi.at/ in case the firewall is blocking it?

    Best regards,
    Yigit

    February 28, 2023 at 9:05 pm #1399577
    TallMeerkat

    Hi, the hosts say that their firewall hasn’t blocked a request from that url

    March 1, 2023 at 10:40 am #1399651
    TallMeerkat

    do you have other instructions for the manual way of installing the demos please?

    March 1, 2023 at 10:42 am #1399652
    TallMeerkat

    From the hosts -Unfortunately, we wouldn’t be able to whitelist this right away Im afraid as we would need to see which security wall is being hit. it would be the IP address of the plugin/theme or app that is making the connection.
    Can you provide that please?

    March 2, 2023 at 12:18 pm #1399803
    Mike

    Hi,
    It would be the IP of kriesi.at (85.13.136.225)
    Thanks for the login, I see that your PHP Max input time is 60, please ask your host to change it to 300, and then disabled your plugins, except the core woocommerce, and then try again.
    The FTP login above didn’t work, please check, what demo are you trying to install?

    Best regards,
    Mike

    March 2, 2023 at 4:06 pm #1399852
    TallMeerkat

    HIya,
    Changed the max input time.
    FTP is correct but it was only unlocked for a a day. It’s unlocked again now.
    Disabled all the plugins and tried and still have the error.
    Trying for the shop demo or the Visual Artist from GitHub in ideal world although i can’t see a demo of that one.

    IP address request not reaching the hosts so not therefore being blocked by the firewall.

    Do you do refunds?
    I know you are doing your best with support but if this was a client I couldn’t wait all this time for replies…and perhaps we are in different time zones too.
    I can build it myself but liked your theme a lot and was hoping it would help reduce my time in builds going forward.

    March 2, 2023 at 6:10 pm #1399864
    Mike

    Hi,
    You can see all of the demos here
    I see the FTP is now working, please advise which demo you want to be installed, Shop or Visual Artist.
    If you prefer a refund you would need to go through your Envato account, we can’t issue them here in the support forum.
    Thank you for your patience.

    Best regards,
    Mike

    March 2, 2023 at 6:47 pm #1399876
    TallMeerkat

    Hi Mike,
    Oh thanks.
    Lets go for shop demo then and see.
    Many thanks.

    March 3, 2023 at 12:09 am #1399916
    Mike

    Hi,
    Demo installed, please clear your browser cache and check.

    Best regards,
    Mike

    March 3, 2023 at 10:36 am #1399968
    TallMeerkat

    hi Mike,
    thanks very much.
    For future reference how did you do this?

    T

    March 3, 2023 at 11:56 am #1399975
    Mike

    Hi,
    Glad we were able to help, I followed these steps. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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