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Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 14, 2020 at 9:33 am #1173134
    jrmayer

    Hi guys, hi Christian,

    I can’t believe but the Instagram widget is still not working in Enfold 4.7?

    I use Enfold on some sites and on none of them the widget is working now since months.

    Errors found:
    Instagram hat ungültige Daten zurückgegeben.

    When comes a solution for this problem?

    Thank you and kindly regards,
    Jürgen

    January 14, 2020 at 6:26 pm #1173544
    Nikko

    Hey Jürgen,

    We apologize for the inconvenience.
    Our dev team is already looking into the issue, though it may take some time but a patch for this issue should be available soon.
    For the meantime, please use some third party instagram plugin until the patch is released.

    Best regards,
    Nikko

    January 14, 2020 at 6:30 pm #1173548
    jrmayer

    Hi Nikko,

    I use a third party since some months, thank you. But my hope was this longtime error would be cleared with the update.
    I know Instagram change something with the api but all the third party plugin works fine.

    So I hope the best theme on the market do it soon without problems too.

    Kindly regards,
    Jürgen

    January 14, 2020 at 6:43 pm #1173556
    Nikko

    Hi Jürgen,

    We understand your concern and we appreciate your patience :)
    Rest assured that our dev team is looking for the best way to address this issue since there are already a lot of people having this same issue.

    Best regards,
    Nikko

    January 28, 2020 at 9:38 pm #1179194
    bb

    I’d like to follow this just to get updated when there is a solution to this problem.

    January 30, 2020 at 4:03 pm #1179944
    Ismael

    Hi,

    We’ll keep the thread open. For now, you can use third party plugins like Smash Balloon Social Photo Feed to display images from Instagram. Thank you for your patience.

    Best regards,
    Ismael

    February 13, 2020 at 7:13 pm #1184249
    jrmayer

    Hi,

    today I updated the theme to the latest version of Enfold and the Instagram widget is still not working.
    It is sad to see that these situation now is near a year show the same problem.

    I prefer always Enfold and use it on own projects and projects from customers,
    but that the team couldn’t resolve thhis problem over this long period is sad.

    How are the plans for solving this? When?

    Best regards,
    Jürgen

    February 14, 2020 at 4:32 pm #1184554
    Victoria

    Hi Jürgen,

    This plugin will be integrated with the theme. There were issues with the Instagram API and some limitations on the shared hosting plans do not allow for Instagram API to work properly on the websites.

    Enfold – Upcoming fixes

    Best regards,
    Victoria

    February 14, 2020 at 5:19 pm #1184571
    jrmayer

    Hi Victoria,

    thank you for the info.

    Best regards,
    Jürgen

    September 18, 2020 at 2:36 pm #1246833
    Blatze

    Hi There!
    Still no chance to fix this?
    THX
    Best KiM :)

    You are running the latest version! (4.7.6.3)

    September 20, 2020 at 6:05 am #1247064
    Rikard

    Hi Blatze,

    Please use the Smash Balloon plugin: https://smashballoon.com/plugin-downloads/

    Best regards,
    Rikard

    September 21, 2020 at 11:00 am #1247308
    Blatze

    Hi Rikard,

    thanks for your respond. Is this plugin GDPR compliant? Unfortunately, I couldn’t see it on their website…

    Thanks again.

    KiM

    September 22, 2020 at 2:13 pm #1247627
    Ismael

    Hi,

    Thank you for the inquiry.

    If you’re going to use the plugin, you would be accessing your own account and not the site visitors’, so GDPR compliance should not be a problem. To be sure, you could add a note in your privacy page that the site connects to or is using the Instagram API to display certain images.

    Best regards,
    Ismael

    September 29, 2020 at 10:55 am #1249311
    frankeee

    sorry wrong thread

    • This reply was modified 4 years, 1 month ago by frankeee.
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