Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • January 7, 2020 at 9:32 pm #1171242
    basburger

    Hi,
    There is something strange with our website. When editing the pages the blocks are sitting above the Avia visual builder. How can i restore that?
    The blocks show code like:
    [av_layerslider id=’4′ av_uid=’av-8wojq’]

    [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' link='' linktarget='' link_hover='' padding='0px' border='' border_color='' radius='0px' background='bg_color' background_color='' background_gradient_color1='' background_gradient_color2='' background_gradient_direction='vertical' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display='' av_uid='av-edla6']
    [av_icon_box position='left_content' icon_style='' boxed='' icon='ue8a8' font='entypo-fontello' title='de leukste van brabant' link='' linktarget='' linkelement='' font_color='' custom_title='' custom_content='' color='custom' custom_bg='#3993f4' custom_font='#ffffff' custom_border='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-8vci0u' admin_preview_bg='']
    Zoldertejater is door o.a. NOC*NSF en Rabobank uitgeroepen tot ‘Leukste vereniging van Noord-Brabant 2018’.
    [/av_icon_box]
    [/av_one_third]

    January 8, 2020 at 9:04 am #1171354
    Rikard

    Hey basburger,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    January 8, 2020 at 9:40 am #1171367
    basburger

    Hi Rikard, see the private content.
    Best Regards,
    Bas

    January 8, 2020 at 5:29 pm #1171533
    Victoria

    Hi Bas,

    Best regards,
    Victoria

    January 8, 2020 at 9:33 pm #1171618
    basburger

    Hi Victoria,
    The site is not reachable for some countries because of hack attempts. From which Country do you work?
    Kind regards Bas

    January 9, 2020 at 8:31 am #1171707
    Rikard

    Hi Bas,

    I can’t access the login page either, is central Europe and the U.S allowed?

    Best regards,
    Rikard

    January 9, 2020 at 9:35 am #1171724
    basburger

    Hi Victoria and Rikard,
    I have granted access to the country’s you work from. Hopefully you can log in now.
    Kind regards,
    Bas

    January 9, 2020 at 4:49 pm #1171863
    Yigit

    Hi Bas,

    I am located in Lithuania and i was blocked as well.

    Could you please try enabling debugging mode – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode and then edit your page and enable auto repair function under “Enfold Shortcode Parser” – https://imgur.com/a/oYybdZJ and update your page and check if that helps?

    Best regards,
    Yigit

    January 11, 2020 at 8:42 pm #1172445
    basburger

    Hi Yigit,
    I did what you suggested but that did not solve the problem. Whats next?
    Kind regards,
    Bas

    January 12, 2020 at 7:38 am #1172506
    Rikard

    Hi Bas,

    Thanks for the update, I can login now. First off, could you try updating the theme to the latest version (4.6.3.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. After that please try to select to use the Classic Editor in the main page of the theme options.

    Best regards,
    Rikard

    January 18, 2020 at 6:16 pm #1175883
    basburger

    Hi Rikard,
    Updating to the latest version was a success. It shows the Avia builder on a proper way.now However we seem to have lost some social icons like FB etc. We can not find them anymore. Can you help?
    Kind regards
    Bas

    January 18, 2020 at 6:23 pm #1175886
    basburger

    Sorry, the icons are there now. My support issue can be closed with thanks to you!

    January 19, 2020 at 5:08 am #1175963
    Rikard

    Hi,

    Great, I’m glad that that you got everything working and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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