-
Posts
-
My home page stop loading after update latest wordpress. Could you check it for me please ?
I think it because Advanced Layer Slider but I didnt touch it for a year.
Hey n13oss,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.5.7) to see if that helps please? The update to 4.5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
After you have updated then try to activate the Classic Editor in the main page of the theme options.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikardafter i update I got this error
Error Details
=============
An error of type E_ERROR was caused in line 8 of the file /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/vol8_8/epizy.com/epiz_23925956/ddmotion.studio/htdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)I dont know what happen , I just copy new version of theme replace in folder wp-content/theme
Hi,
That is likely since the old version was still there, could you try to completely delete the theme folder, then upload the new version please? We can help you out if you should have any problems, we would need FTP and WordPress login details in that case.
Best regards,
Rikardi think i missing something , if I copy my old theme for backup my website , then your staff will replace a new theme version for me.
Now I want my website back , I have replace old theme that have my website again ?
Kind of loop I think.
Hi,
You can simply restore the backup you previously created to get your old site back, not a loop.
Best regards,
RikardHi,
Thanks for that, but I can’t login to your site. I’m getting this error message:
The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.
You can get recommendations on how to solve the site is experiencing technical difficulties here. If you are running an old version of PHP then it should be enough to update that.
Best regards,
RikardHi,
Thanks for the update, I see that you are still having problems on the site. I’m not sure exactly what you need help with though? Maybe this article on how to fix the “The site is experiencing technical difficulties” WordPress error could help you out?
Best regards,
RikardFirst, my Layer Slider cannot preview and with that plugin make my website cannot preview my main website.
Now , I follow your suggest that I should update version of my website and after I finish update I cannot enter my website anymore.
So , what I need help is make my website working again.
and your link cannot help me.this is error that wordpress send to me.
An error of type E_ERROR was caused in line 8 of the file /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown.php. Error message: Cannot redeclare av_countdown_events_fallback() (previously declared in /var/www/vhosts/ddmotion.studio/httpdocs/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16)
Hi,
Thanks for the update, that is likely happening because of a file which has changed places between the versions you were updating from and to. Could you try to completely delete the theme folder, then upload it again after that please?
Best regards,
RikardHi,
Thanks for the update, do you know which version of PHP you are running on the site? If it’s below 7.1 then please try to update to that or 7.2.
Best regards,
RikardHi,
We would like to apologize for the delay.
We can’t access the site properly because of its SSL certificate. Please process or generate a valid SSL certificate. You can ask your host to help you with it.
Best regards,
IsmaelHi,
Thank you for the update.
We are not saying the issue is about or related to SSL, it’s just that we can’t debug the issue properly because the site has SSL certificate issues. Please fix it so that we can check the site properly.
Best regards,
IsmaelHi,
Thank you for the update.
We can’t login to the server using any of the FTP accounts above. Did you change the account details? They are not working or not valid.
Best regards,
IsmaelHi,
Thank you for the update.
The wp-content\themes\enfold\config-layerslider\LayerSlider\wp\notices.php file was corrupted or incomplete. We just updated the file. You can now access the dashboard.
Best regards,
IsmaelThank you update , but i still cant enter other page. i checked insite my wordpress , everything look normal nothing strange.
Hi,
The inner pages are accessible when the permalink is set to default (see private field). This is probably an issue with your server configuration. Please try to get in touch with your hosting provider and point them to this documentation.
// https://wordpress.org/support/article/using-permalinks/#using-pretty-permalinks
This article might also help fix the 404 issues.
// https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
Best regards,
Ismael
- You must be logged in to reply to this topic.