Backend Spinning and Can't Edit

Hey jnightingale,

Can you try to temporarily disable all plugins and check if the issue still persists?

Best regards,
Nikko

Hi jnightingale,

Thanks, I have checked it but for some reason this error is appearing (screenshot in private content).
Can you try to enable the Avia Layout Debugger? you can refer on our docs: https://kriesi.at/documentation/enfold/intro-to-layout-builder/#debug-mode

Best regards,
Nikko

Hi jnightingale,

You just need to add this code in your functions.php:

//set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
  return "debug";
}

Best regards,
Nikko

Hi jnightingale,

It seems that wordfence is causing this issue, there are some users that claimed disabling wordfence firewall fixes this for them:
– https://kriesi.at/support/topic/conflick-avia-editor-spinning-after-wordpress-4-5-update-and-code-functions-fix/#post-623155
Can you try to check it out? and if it does maybe set it to learning mode instead.
Hope this helps.

Best regards,
Nikko

Hi jnightingale,

I have tried the same as well but I still could not figure out why it’s not working on your end.
I can still see this in the web console (screenshot in private content).
Can you try adding this in your wp-config.php file (please don’t remove until the issue is fixed):

define( 'CONCATENATE_SCRIPTS', false );

Here is another thread that might help fix it: https://kriesi.at/support/topic/avia-spinning/

Best regards,
Nikko

Hi Justine,

You’ll find wp-config at the root of your WordPress file directory and you can add the code there, you won’t be able to access it via Appearance > Editor, so you’ll need to access it via ftp or cpanel.
For more information on this you can check the codex: https://codex.wordpress.org/Editing_wp-config.php#Disable_Javascript_Concatenation

Can you give us ftp access? so we can check further on this as well. To be honest, it’s also unclear why this is happening but the most common case is wordfence and some plugins causing this.
Would it be okay if we temporary try to isolate and debug the issue, your live site will need to be under maintenance.

Best regards,
Nikko

Hi Justine,

I tried it but I can’t seem to access via ftp (screenshot in private content)
For the meantime can you try to add this code in wp-config.php:

define( 'CONCATENATE_SCRIPTS', false );

Best regards,
Nikko