Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • November 28, 2018 at 6:56 pm #1038666
    GlobalMerchant

    I am getting this error message when trying to update our site. we need assistance on getting this task completed ASAP.
    “An error occurred while updating Enfold: Download failed. A valid URL was not provided.”

    Global Merchant Services
    Guy Gant
    800-450-0031 Ext 2375
    (Email address hidden if logged out)

    November 29, 2018 at 4:54 pm #1039023
    Victoria

    Hey Global Merchant,

    Here are some threads to consider:

    problem update 4.5 failed

    Error with updating theme

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 29, 2018 at 5:21 pm #1039050
    GlobalMerchant

    Yes, Victoria we do. We need you guys to fix what needs to be done. This should be something that is handled on your end since Enfold needs to be updated.

    November 30, 2018 at 10:24 am #1039263
    Vinay

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Vinay

    November 30, 2018 at 5:34 pm #1039388
    GlobalMerchant

    Vinay can you call me or give me your phone number so we can discuss further.

    December 2, 2018 at 8:09 am #1039809
    Rikard

    Hi,

    Thanks for that, though we don’t offer support per phone unfortunately. Please post admin WordPress login details and FTP login details in private so that we can do the update for you. Also please verify that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    March 20, 2019 at 1:17 am #1080578
    GlobalMerchant

    I am still having issues with our website not being able to do a theme update. I would be happy to do a webinar to ensure that all is fixed properly. We do not have a backup as this would be helpful if you can assist us with how to do that. Please advise..

    Below is a screenshot of what we see when we attempt to download the theme update:

    March 20, 2019 at 2:38 am #1080606
    GlobalMerchant

    We have been having support with you since we downloaded the Enfold theme. We would love to have support when needed as we cannot get our website resolved with updates. We need assistance ASAP.

    March 21, 2019 at 9:01 am #1081256
    Victoria

    Hi GlobalMerchant,

    Please post admin WordPress login details and FTP login details in private so that we can do the update for you.

    Best regards,
    Victoria

    March 21, 2019 at 11:18 pm #1081602
    GlobalMerchant

    I cannot submit as it keep saying error. I tried to submit several times in the private section

    March 22, 2019 at 3:40 am #1081700
    Vinay

    Hi,

    Thank you for contacting us.

    To continue helping you further we need to be able to access the backend of your site and inspect what is going on. In order to do that we need WordPress login details and FTP login details which you can post in the private content area so only our mods can view it and help youw with this issue.

    Best regards,
    Vinay

    March 22, 2019 at 4:30 pm #1081917
    GlobalMerchant

    I have tried several times to send it in the private section however it gives me an error message. I am trying again right now. Can you please ensure that the website is backed up before doing anything. We do not want to lose any data. My contact phone number is 800-450-0031 ext 2375 Guy Gant Website: http://www.globalmerchantservices.com

    March 28, 2019 at 7:08 am #1083946
    Ismael

    Hi,

    Thanks for the update.

    The site is currently running on a version of the theme using a deprecated or old version of the automatic update script. You have to update the theme manually via FTP just this once. More info about the manual update can be found in the docs.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    April 22, 2019 at 9:17 pm #1093407
    GlobalMerchant

    I am not familiar with how to do this. What is the cost to have you guys do this and I do not want to lose any information as a backup of the site will need to be done as well. Please advise…

    April 23, 2019 at 9:04 am #1093570
    Rikard

    Hi GlobalMerchant,

    There is no cost and we can do it for you. Please open a new thread and include WordPress admin and FTP login details in private along with a confirmation that you have backups of the site in case something should go wrong.

    Best regards,
    Rikard

    April 24, 2019 at 4:12 pm #1094050
    GlobalMerchant

    Rikard, I just sent the information in a new thread for review. Please advise on a timeline to completion and answer the questions enclosed.

    Thank You…

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)
  • You must be logged in to reply to this topic.