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AuthorPosts
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October 22, 2018 at 10:23 pm #1025155
I followed the instruction the instructions for download and install the update by ftp.
But it gives a error:
”
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Errorcode 403 returned by Envato: Forbidden
username Errorcode 403 returned by Envato: Forbidden
email Errorcode 403 returned by Envato: Forbidden
Purchases: A problem occured accessing your purchases. Unable to check for updates.
”
———————————I’ve just placed back the old version.
I am a bit worried, have 12 more Enfold updates to go, for several clients. And tomorrow I want to sell it to a new customer..
Help badly needed.-
This topic was modified 5 years, 10 months ago by
Els.
October 23, 2018 at 3:37 pm #1025472Hey Els,
Can you try to check the solution on this thread, it might help fix the issue you’re having:
Best regards,
Nikko-
This reply was modified 5 years, 10 months ago by
Nikko.
October 23, 2018 at 5:14 pm #1025523Hello Nikko!
Hopefully you can help me out this time.
It a problematic issue. For some websites I have succeeded with the updates and others not.
I really don’t understand why. It takes so much time finding out what may be the cause.Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:
Purchases: Errorcode 403 returned by Envato: Forbidden
username Errorcode 403 returned by Envato: Forbidden
email Errorcode 403 returned by Envato: Forbidden
Purchases: A problem occured accessing your purchases. Unable to check for updates.October 23, 2018 at 5:34 pm #1025525Hi Nikko,
I think I´ve got it!
My oh my, why so complocated!Best,
Els
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This reply was modified 5 years, 10 months ago by
Els.
October 24, 2018 at 10:59 am #1025847Hi Els,
Glad that you figured it out :D
I think this is just temporary because of the changes in envato’s API: https://forums.envato.com/t/important-changes-to-our-api/7891
Anyway, glad that it’s good and thanks for using Enfold!
Have a great dayBest regards,
Nikko -
This topic was modified 5 years, 10 months ago by
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