Youtube videos unavailable in color section background - Support

Viewing 4 posts - 1 through 4 (of 4 total)

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August 6, 2021 at 8:21 pm #1314904

enfold
Participant

Hi there!
I realized that background videos placed in color sections are not working anymore.
These videos were working properly for the last year, and now I found that videos are “unavailable”.
I didn’t make any change, also I have checked videoa on my youtube channel, and they are running normally.

I share the link via private.

Thanks in advance

Santiago

August 8, 2021 at 8:09 am #1315099

Rikard
Keymaster

Hi Santiago,

Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.8.6) to see if that helps please? The update to 4.8.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

August 13, 2021 at 9:54 pm #1316679

enfold
Participant

Hi Rikard
Finally I got it!

Have a great weekend
Santiago

August 16, 2021 at 4:17 am #1316848

Nikko
Inactive Moderator

Hi Santiago,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko
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Viewing 4 posts - 1 through 4 (of 4 total)

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