Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 9, 2020 at 7:05 am #1229069
    smakarate

    All of a sudden YouTube videos are not playing for non logged in users on our homepage. http://www.smakarate.co.nz

    Just a black box shows where the video should be. However if I log in as an admin and view the site they all are working fine.

    July 9, 2020 at 1:54 pm #1229162
    Nikko

    Hey smakarate,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    July 9, 2020 at 11:14 pm #1229249
    smakarate
    This reply has been marked as private.
    July 11, 2020 at 4:44 am #1229522
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.7.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If updating doesn’t work then please try disabling your caching plugin, as that might be causing the problem.

    Best regards,
    Rikard

    July 12, 2020 at 1:38 am #1229721
    smakarate

    Thanks the solution was to deactive WP Super cache. Seems it caused some conflict.

    July 13, 2020 at 6:56 am #1229853
    Nikko

    Hi smakarate,

    We’re glad to hear that :)
    Thanks for using Ennfold and have a great day!

    Best regards,
    Nikko

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