Youtube video is unavailable, black and not clickable. - Support

Tagged: enfold, video, Youtube

Viewing 6 posts - 1 through 6 (of 6 total)

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February 17, 2023 at 12:45 pm #1398332

arturydzewski
Participant

I have problem with youtube video. The video cover is black and I cannot click on the video. I have the same problem in two different web pages.
I have the latest version of Enfold.

February 18, 2023 at 11:55 am #1398418

Rikard
Keymaster

Hey arturydzewski,

You are not running the latest version of the theme, could you try updating the theme to the latest version (5.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Please refer to this if you haven’t registered your theme license yet: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 19, 2023 at 9:44 pm #1398562

arturydzewski
Participant

This reply has been marked as private.

February 20, 2023 at 1:27 pm #1398617

Yigit
Keymaster

Hi,

Please install the Envato Market plugin: https://www.envato.com/lp/market-plugin/, copy the API key from Enfold theme options > Theme Update, paste it into the Envato Market settings, and check the Theme tab for the update. API keys are replaced with Personal Tokens so I’m not sure if that would work but it is the only way to receive the update without having to purchase the theme again.

If that doesn’t work, you would need to purchase a license to update the theme.

Best regards,
Yigit

February 21, 2023 at 4:05 pm #1398787

arturydzewski
Participant

Hi. Thank you.

Best regards
Artur

February 21, 2023 at 4:10 pm #1398790

Nikko
Inactive Moderator

Hi Artur,

I’m glad that Yigit could help you :)
Just let us know if you still need further assistance.

Best regards,
Nikko
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