Viewing 14 posts - 1 through 14 (of 14 total)
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  • June 15, 2016 at 7:45 am #648449
    dj1arry

    Hi,

    I just noticed that the add to cart button is not working on mobile devices on your theme. Adding items work on laptops/desktops but not on mobile devices.

    Thanks!
    Larry

    June 16, 2016 at 5:53 am #649007
    Rikard

    Hi dj1arry,

    You have a few plugins which needs updating, could you try doing that? If that doesn’t help then please disabling all plugins to see if there is a conflict coming from any of them.

    Thanks,
    Rikard

    June 16, 2016 at 6:33 am #649031
    dj1arry

    Hi Rikard,

    It seems to be happening every time I tried to update to the latest version of woocommerce. I had revert back to the old version because the cart is not working even on regular browsers-

    Thanks!
    Larry

    • This reply was modified 7 years, 11 months ago by dj1arry.
    June 17, 2016 at 6:43 am #649601
    Rikard

    Hi Larry,

    We’ve had other users report problems with the latest version of WooCommerce as well, so it might be a good idea to stick to the second most recent until WooCommerce comes out with a fix. Would that be ok for you?

    Thanks,
    Rikard

    • This reply was modified 7 years, 11 months ago by Rikard.
    June 17, 2016 at 7:36 am #649625
    dj1arry

    Hi Rikard,

    Guess I can wait. =)

    Thanks!
    Larry

    June 20, 2016 at 12:36 pm #650765
    Vinay

    Hi,

    Thank you for your understanding.

    I checked your site on android mobile and the add to cart works fine. Not sure if you have revered to the old version of woocommerce? We will keep this ticket open in case you need to contact us later.

    FYI to know more about enfold features please check – http://kriesi.at/documentation/enfold/

    Best regards,
    Vinay

    • This reply was modified 7 years, 10 months ago by Vinay.
    June 21, 2016 at 6:19 pm #651621
    dj1arry

    Hello Vinay,

    Yes I reverted back to the old version of WooCommerce. I have WooCommerce version 2.4 and I have the latest version of Enfold theme.
    I just noticed that the Shipping Methods are not showing up. I’ve installed WooCommerce Shipping Display Mode to see if it will work, but it won’t.

    Do you guys have any fix for this problem?

    Sorry for all the problems. I love your theme but WooCommerce is just killing me.

    Thanks!
    Larry

    June 21, 2016 at 10:06 pm #651751
    Vinay

    Hey!

    I totally understand, WooCommerce guy’s are in touch with us and I hope an update will be released soon. As rikard suggested wait until an update is released if you are using other 3rd party plugins to enhance WooCommerce we would be interested to know what the plugin author say about it as they know their plugins best.

    Best regards,
    Vinay

    June 21, 2016 at 11:11 pm #651770
    dj1arry

    Hi Vinay,

    The free plugins that I installed didn’t work.

    Anyway, I look forward to the next release of WooCommerce. It’s just that it’s affecting my business if we can’t get the options for shipping methods to appear on the website.

    Thanks!
    Larry

    June 22, 2016 at 4:41 pm #652235
    Yigit

    Hey!

    If you would like to update to 2.6, please see – https://kriesi.at/support/topic/woocommerce-2-6-problem-urgent/#post-650161

    Regards,
    Yigit

    June 23, 2016 at 10:21 pm #652761
    dj1arry

    Hello Yigit,

    Thanks for sending me the link. I’d rather wait for the update because the code customization is difficult for me. Please see my private message.

    June 28, 2016 at 3:22 pm #654252
    Andy

    Hi,

    you can hire a freelance developer for this job here: kriesi.at/contact/customization

    Best regards,
    Andy

    July 19, 2016 at 3:45 am #662321
    dj1arry

    Hi Yigit,

    I’ve been having problems with the tax rate calculation. Usually, it calculates taxes based no states. Our website only charges 9.5% tax for sales coming from California. But I noticed today that the website is charging taxes for all the states. So I did a lot of trial and error in configuring the settings, but none worked. I tried to update my WooCommerce to the latest version, but it’s still the same problem. When I updated it to the latest WooCommerce, on the system status, I noticed that there’s a red flag on the Woocommerce_sessions that says:
    woocommerce_sessions Table does not exist

    Do you know how can I create this table? I had to restore my site to previous backup because the updating it to the latest woo commerce because it will ‘Your Cart Is Empty” at the checkout page.

    Thanks!
    Larry

    • This reply was modified 7 years, 9 months ago by dj1arry.
    July 21, 2016 at 1:42 pm #663395
    Andy

    Hi,

    have you got the same issue with a default WordPress theme as well?

    Please ask WooCommerce support about it, as they know their plugin best.

    Best regards,
    Andy

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