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Viewing 14 posts - 1 through 14 (of 14 total)
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  • November 2, 2018 at 8:58 am #1029076
    mustafaturksavas

    Hi, I recently updated enfold to 4.5 and I started getting the error on Instagram widget:

    Only visible for admins:

You need to specify an instgram username.

No images available at the moment

    I tried deleting cache, deactivating and activating plugins, changing the theme, but couldn’t find anything that worked. I used this on previous versions to make the widget work: https://www.dropbox.com/s/k0te522ilwdcpik/class-framework-widgets.php?dl=0

    But, this doesn’t work with version 4.5.

    November 5, 2018 at 3:06 pm #1029916
    Victoria

    Hey mustafaturksavas,

    Can you disable caching and minification for now?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 5, 2018 at 3:15 pm #1029922
    mustafaturksavas

    Hey Victoria, like I said, I even tried disabling all plugins but didn’t change anything. Adding temp access data in private box.

    Thanks.

    November 6, 2018 at 7:24 pm #1030526
    Victoria

    Hi mustafaturksavas,

    Can you please remove the widget, clear the cache and try adding the widget again?

    Best regards,
    Victoria

    November 7, 2018 at 11:48 am #1030804
    mustafaturksavas

    Hi Victoria,

    That was the first thing I’ve done. Besides, I already created an account for you guys to solve the problem, and it’s been 5 days and I still haven’t received any helpful response.

    November 10, 2018 at 7:51 pm #1032070
    Victoria

    Hi mustafaturksavas,

    Here is a thread for you to consider
    https://kriesi.at/support/topic/instagram-has-returned-invalid-data-2/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 10, 2018 at 7:56 pm #1032074
    mustafaturksavas

    Hi Victoria,

    Actually, that’s not a thread for me to consider, because I’ve already tried that and mentioned in my post. It’s been a week and it looks like no one is even reading this post. Please read before answering them and I’ve provided you with a user as requested, but it seems like Kriesi stopped providing support.

    November 14, 2018 at 12:02 am #1033246
    Basilis

    Hi,

    Please bare with us while we work on the issue. We appreciate the patience.

    Best regards,
    Basilis

    November 19, 2018 at 9:18 am #1035082
    mustafaturksavas

    Hi Basilis,

    Are you guys actually working on the issue though? I haven’t seen anything indicating that you guys actually acknowledge that there is an issue. It’s been 17 days and I honestly can’t tell if anyone actually read my initial post.

    November 21, 2018 at 12:11 am #1035862
    Basilis

    Hi,

    Yes, we do know there is an issue with our Instagram Widget and yes we do try to get it short out the soonest we can.

    Best regards,
    Basilis

    November 28, 2018 at 12:40 pm #1038469
    Paul de Jong

    Hi,

    I have the same problem since my update to 4.5. I hope this issue will be fixed shortly since my client is also asking about this. If you need my credentials, please let me know.

    Best regards,

    Paul

    November 29, 2018 at 1:25 pm #1038937
    Victoria

    Hi Paul,

    Please bare with us, our devs are working on it.

    Best regards,
    Victoria

    December 21, 2018 at 10:54 am #1048099
    mustafaturksavas

    One and a half months have passed, two updates and still no progress on the issue.

    December 28, 2018 at 8:31 pm #1049153
    Basilis

    Hi,

    Yes, we are sorry for that, but we handle issues with priorities of how big is a bug or how many times reported as an issue.
    We assure you we try our best to handle all of those, the quickest we can.

    Best regards,
    Basilis

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