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Posts
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Dear Sir/Madame!
I believe I have purchased the wrong theme (Enfold Theme Forrest) in stead of Enfold 2017! I need a webshop on my website.
Thank you for your help!
Best regards
Alexandra/XelaHey Alexandra Kellner-Galili,
It is the correct theme, the Enfold 2017 is the name of the demo and it comes with the theme, you need to go to the Theme options > Demo Import and import the demo.
Here are our docs for you
In the future:
For technical support please register here kriesi.at/support/register with your item purchase code .Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VictoriaThank you very much, I found it! :-)
Best regards
AlexandraHi Alexandra,
Great, I’m glad that you found it. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHello Support Team!
I have following problem:
when I enter the licence key into the update area I get following message:
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occured accessing your purchases. Unable to check for updates.Hi Alexandra,
Please refer to this in order to register you theme and to generate a token for it: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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