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  • #686594

    We are seeing the issues of the admin bar not showing up again, but in a peculiar sort of way.

    It works for our team using Macs, but on Windows, it almost always does not show. We can give them a link to the login page, and it will login and then put them on the front page of the website. Refreshing/reloading does not work.

    Browsers tested:
    Win10 / Edge
    Win10 / Chrome

    Because this is a live site, it is hard to start disabling plugin and the like, so was curious if you have found anything form others, or have any known working solutions. I have seen the wpbeginners tutorial on adding a snippet to the bottom of the template, but did not want to do that until I got a response from you.

    #686621

    Hey Jason,

    Would you mind providing login details as well in the private data section of your reply, so that we can have a closer look.

    Best regards,
    Jordan

    #686632

    After more research and testing, it seems to focus on the level of access. Admins always show the bar (on Mac), but below that, does not seem to show for others. This includes Macs as well.

    Note: Please do not disable any plug-ins without checking, first.

    • This reply was modified 7 years, 6 months ago by Jason E. Reason: remove access for security
    #687689

    After further testing (trying to disprove other theories), we can confirm it seems to be level-based. Admins always get access to the bar, whereas logging in under any other user level redirects the user to the home page, sans the admin bar. We have tested this in various browsers (Chrome on Mac and Windows, Safari on Mac and iOS, Windows Edge, Windows IE).

    #687705

    Also, we have disabled almost all plug-ins one-by-one to makes sure none of them are the cause. All WordPress components are up to date, with exception of the newest Enfold. We were just waiting to make sure there were no immediate issues and have a chance to test for compatibility on our testing site first. So at this point, it seems to be narrowed down to WordPress and.or Enfold.

    #687711

    Is someone from there working on the site? I am seeing some peculiar activity.

    #688217

    I have tracked down the issue to a core plug-in that did not get disabled. My apologies.

    #688885

    Hi,

    Glad that you found the culprit. Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

Viewing 8 posts - 1 through 8 (of 8 total)
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