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Posts
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Hey guys,
Please help!
I currently get a ‘White Screen of Death’ on a site I’m currently working on for a client of mine at http://bourtonfarmedfoods.co.uk
I’ve contacted the site host (Heart Internet), who has investigated and say it’s an issue with the theme.
I still have access to the backend of the site. I have updated all Plugins, WordPress and Enfold theme.
That’s when I ran into the ‘White Screen of Death’ issue. So I assume it’s to do with the updates I’ve performed.
Please find logins supplied privately.
Hi,
We are very sorry for the incovenience, I’m trying to look into the issue now.
Best regards,
NikkoThanks Nikko, much appreciated.
Great theme and support to match. I’ve been using Enfold for a long time now. This is my first real issue.
The second client I mentioned is, in fact, my own site at http://www.goodink.uk
But let’s deal with the first client for now.
Hi,
You’re welcome, I was still checking on the issue via ftp when suddenly I am disconnected and got this error:
Response: 530 Sorry, the maximum number of clients (3) for this user are already connected. Error: Critical error: Could not connect to serverThe thing I noticed is that in Appearance > Themes, the activated theme is enfold-original, but can’t find it in the files or in the themes folder, I have activated the enfold theme which is the right one, but you had this error:
Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in enfold/config-templatebuilder/avia-template-builder/php/asset-manager.class.php:265which is similar to this thread: https://kriesi.at/support/topic/uncaught-fatal-error-line-265/
Best regards,
NikkoAre you able to connect via FTP once more?
I noticed the same 530 error too, as I was also logged in to FileZilla at the same time as you. Are you able to investigate again now that I have Quit the FileZilla application?
A little earlier today, I renamed the original Enfold theme folder to ‘enfold-original’ and then uploaded a fresh version of Enfold 4.2.5 to see if that solved the issue. I have now changed the name back to enfold and still have the issue.
Please help resolve.
Hi,
Yes, a downgrade to the earlier version, or if you have a backup should fix it, can I try to check it a bit more?
Best regards,
NikkoYes, please feel free to check some more.
Failing that, are you able to provide me with an earlier version of Enfold so that I can downgrade?
Nikko, you’re amazing! The site is now back up and running. What was the cause of the issue?
I also have the same issue with my own site at http://www.goodink.uk after enfold update.
WP Admin + FTP logins supplied privately.
Hi,
Can you try to check it again? I have made some tweaks, it’s working properly on my end but some missing styles.
Best regards,
NikkoPerfect. All working and looking fine my end.
What was the solution?
I have more Enold sites to update and don’t want to encounter the same issue.
Also, need help getting http://www.goodink.uk fixing too.
Hi,
This is what I did (via ftp): go to enfold > config-templatebuilder > php > asset-manager.class.php, and commented out this code in line 265-266:
$request['body'] = trim($request['body']); $filecontent = trim($filecontent);Let us know if this temporary solution would fix it on your other sites.
Best regards,
NikkoHi,
Can you try our temporary workaround in the meantime: https://kriesi.at/support/topic/disable-new-minify-merging-for-css-and-js-avia-merged-styles/#post-921266
Hope this helps.Best regards,
NikkoThat’s great! The temporary workaround has fixed the issue.
Thank you for your help with both of the above issues today.
Is it something I did wrong to cause these issues? Or is it a common issue with the latest version of Enfold 4.2.5
Hi,
Great, glad you got it working and thanks for the feedback. You haven’t done anything wrong, the problem is ours unfortunately.
Best regards,
Rikard
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