Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 18, 2020 at 10:25 pm #1205134
    grassifrancesca

    Hi,
    I just purchased the Enfold theme for an old website I had.

    I am trying to update wordpress but every time I try I get an error message:
    Download didn’t work.: the validation of the file (d41d8cd98f00b204e9800998ecf8427e) doesn’t match (7d0a11c3414e702dfd81f7552aa5c431).

    At the beginning I thought it was related to the old Enfold, I lost the license and I had error message to update the API and Token. But after purchasing the new one the problem still persists. I tried to look online but I can not find a solution for this.

    Any chance you can help me?
    I need to add some plugin to the website that require a more updated version of WordPress, so it would be quite important to solve the issue.

    Many thanks
    Francesca

    April 19, 2020 at 3:03 pm #1205235
    Victoria

    Hey grassifrancesca,

    Please share the user name too.

    Best regards,
    Victoria

    April 23, 2020 at 12:15 pm #1206508
    grassifrancesca

    Hi Victoria,

    Sorry for the late reply.
    I fixed the problem, it was actually my bad, not related to WP. Sorry about that.
    I would need an help with another matter tough if possible. Can I move the enfold theme license from one website to another?
    My situation is:
    1) Website A, with a new paid Enfold theme, that is not going to be used anymore as the business has been sold.
    2) Website B And with a very old version of Enfold (I can not find the license anymore)

    Can I move the licence from website A to website B?
    Any suggestion on how to do it?

    Thanks

    April 23, 2020 at 8:18 pm #1206659
    Victoria

    Hi grassifrancesca,

    Yes, you can use the license on website B if website A is no longer using the theme.

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    April 23, 2020 at 11:55 pm #1206712
    grassifrancesca

    Thanks.
    I did that, I pasted the Token in the Update section but no changes.
    I have a message saying :”No Updates available. You are running the latest version! (3.7.1) – Check manually”
    Once I click on “Check manually” I get a list of errore like

    Warning: Invalid argument supplied for foreach() in /home/pagliaef/public_html/wp-content/themes/enfold/framework/php/auto-updates/class-pixelentity-theme-update.php on line 49

    That goes on forever. I suppose it’s related to my old version of enfold.
    What should I do now? Update manually? and if so, how?

    Thanks

    April 24, 2020 at 12:16 am #1206715
    grassifrancesca

    I don’t want to loose al the specs of the website. Usually if done via the website it’s very simple and doesn’t affect the style, but via FTP not sure how to manage this.
    Many thanks

    April 26, 2020 at 6:13 am #1207175
    Rikard

    Hi,

    Sorry for the problem. The update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541

    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.

    After you have updated then try to activate the Classic Editor in the main page of the theme options.

    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    April 28, 2020 at 7:48 pm #1207948
    grassifrancesca

    Hi,
    Many thanks for the help!
    I managed to update it manually and it seems that I haven’t lost anything.
    So good news!

    I have a problem tough with Woocommerce. It doesn’t send the confirmation email for the orders received, neither to the customer nor to the admin itself.
    I had a similar problem in the beginning but it was only related to delay. Now it just doesn’t send any email.
    I have tried to check all the details following one of your thread but with no luck.
    I have also tried to install an SMTP plugin but again no luck.
    Any chance you can look into that and give me a suggestion please?

    Many thanks

    May 5, 2020 at 11:26 am #1209889
    Yigit

    Hi,

    Sorry for the late reply!

    I tested sending an email in SMTP settings and I received it.
    I could not test ordering a product as only payment method is credit card.

    Could you please try de-activating all active plugins except for WooCommerce and SMTP and check if that helps?
    If not, could you create a testing environment and share logins here so we can further look into it?

    Best regards,
    Yigit

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