Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 15, 2023 at 8:22 pm #1401312
    julia_holzer

    Hallo,

    wir sind grundsätzlich sehr zufrieden mit dem Enfold-Theme, seit dem Wochenende laufen wir jedoch in folgendes Problem. Die Webseite lädt nicht mehr und wenn via WordPress-Admin versucht wird eine Seite zu bearbeiten ist dies auch nicht möglich und die “Vorschau” Ansicht lädt nicht uns ist in einem Endlos-Loop. Wir haben versucht die letzten Änderungen und Seiten Updates rückgängig zu machen, leider ohne Erfolg.

    Weiters hat uns folgendes Mail erreicht und wir vermuten hier einen Zusammenhang mit dem Fehler. Das betroffene Plugin haben wir deaktiviert bzw bereits entfernt, dies führte jeodoch auch nicht zur Problemlösung.

    Bitte um Unterstützung! Leider haben wir noch kein Backup auf das wir zurücksteigen können.

    lg

    ————————————————————————————————————————————
    Von: WordPress
    Datum: 13. März 2023 um 11:07:58 MEZ

    Hallo!

    Seit WordPress 5.2 gibt es eine eingebaute Funktion, die erkennt, wenn ein Plugin oder ein Theme einen fatalen Fehler auf deiner Website verursacht, und dich deswegen mit dieser automatisierten E-Mail benachrichtigt.

    In diesem Fall hat WordPress einen Fehler in einem deiner Plugins, WP Captcha, abgefangen.

    Besuche zunächst deine Website (https://www.juliaholzer.com/) und überprüfe sie auf sichtbare Probleme. Besuche als nächstes die Seite, auf der der Fehler aufgetreten ist (https://www.juliaholzer.com/wp-login.php) und prüfe, ob es sichtbare Probleme gibt.

    Bitte kontaktiere dein Hosting-Unternehmen, um Unterstützung bei der weiteren Untersuchung dieses Problems zu erhalten.

    Wenn deine Website fehlerhaft zu sein scheint und du nicht mehr wie gewohnt auf dein Dashboard zugreifen kannst, hat WordPress jetzt einen speziellen „Wiederherstellungsmodus“. Auf diese Weise kannst du dich sicher in deinem Dashboard anmelden und weitere Untersuchungen durchführen.

    <URL – Wiederherstellung – nicht mehr nutzbar >

    Um deine Website zu schützen, läuft dieser Link in 1 Tag ab. Aber keine Sorge: Ein neuer Link wird dir per E-Mail zugeschickt, wenn der Fehler nach Ablauf der Frist erneut auftritt.

    Wenn du Hilfe bei diesem Problem suchst, wirst du möglicherweise nach einigen der folgenden Informationen gefragt:
    WordPress-Version 6.1.1
    Aktives Theme: Enfold Child (Version 1.0)
    Aktuelles Plugin: WP Captcha (Version 2.0.0)
    PHP-Version 8.0.28

    Fehler-Details
    ==============
    Ein Fehler vom Typ E_ERROR wurde in der Zeile 81 der Datei /home/.sites/150/site6680906/web/wp-content/plugins/wp-captcha/includes/modules/wordpress/class-c4wp-login.php verursacht. Fehlermeldung: Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given in /home/.sites/150/site6680906/web/wp-content/plugins/wp-captcha/includes/modules/wordpress/class-c4wp-login.php:81
    Stack trace:
    #0 /home/.sites/150/site6680906/web/wp-content/plugins/wp-captcha/includes/modules/wordpress/class-c4wp-login.php(81): in_array(‘my5T4’, NULL, true)
    #1 /home/.sites/150/site6680906/web/wp-includes/class-wp-hook.php(308): C4WP_Wordpress_Login->c4wp_validation_check(Object(WP_User), ‘nUduKuVamUQa’)
    #2 /home/.sites/150/site6680906/web/wp-includes/plugin.php(205): WP_Hook->apply_filters(Object(WP_User), Array)
    #3 /home/.sites/150/site6680906/web/wp-includes/user.php(169): apply_filters(‘wp_authenticate…’, Object(WP_User), ‘nUduKuVamUQa’)
    #4 /home/.sites/150/site6680906/web/wp-includes/class-wp-hook.php(308): wp_authenticate_username_password(Object(WP_User), ‘wordpressadmin’, ‘nUduKuVamUQa’)
    #5 /home/.sites/150/site6680906/web/wp-includes/plugin.php(205): WP_Hook->apply_filters(NULL, Array)
    #6 /home/.sites/150/site6680906/web/wp-includes/pluggable.php(614): apply_filters(‘authenticate’, NULL, ‘wordpressadmin’, ‘nUduKuVamUQa’)
    #7 /home/.sites/150/site6680906/web/wp-includes/user.php(95): wp_authenticate(‘wordpressadmin’, ‘nUduKuVamUQa’)
    #8 /home/.sites/150/site6680906/web/wp-login.php(1231): wp_signon(Array, true)
    #9 {main}
    thrown

    March 16, 2023 at 6:19 pm #1401398
    Rikard

    Hey julia_holzer,

    The error message seems to be pointing to a plugin:

    /plugins/wp-captcha/i

    What happens if you deactivate that?

    Best regards,
    Rikard

    March 18, 2023 at 8:30 am #1401563
    julia_holzer

    Hi,

    we already deactivated and then uninstalled the wp-captcha plugin unfortunately it didnt solve the problem.

    The website doesnt load and if we try to edit a page via wordpress admin also the preview doesnt load properly and enters a loop.

    we also tried to reverse the latest edits but it also didnt have any effect.

    March 18, 2023 at 12:34 pm #1401585
    Rikard

    Hi,

    Thanks for the update. Could you try updating the theme to the latest version (5.4.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    If you should need further help, then please share server error logs with us.

    Your site is throwing this error at the moment:

    Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on line 213

    That is very likely not caused by Enfold, you might want to reach out to your hosting provider if the that error message should persist after you have updated to the latest version of the theme.

    Best regards,
    Rikard

    March 19, 2023 at 7:32 pm #1401707
    julia_holzer

    Hi,

    i updated to Version 5.4.1, unfortunately it didnt change anything.

    Enclosed are the Server Error Logs and content of “debug.log”, is this something that i need to discuss with my hosting provider? do you have tips anyway what the cause is?

    Thank you

    Server-Logs:
    [Sun Mar 19 09:39:10.864277 2023] [core:error] [pid 1838040:tid 139946534889216] (70007)The timeout specified has expired: [client 81.19.159.90:47136] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/
    [Sun Mar 19 09:39:16.953274 2023] [core:error] [pid 1836362:tid 139946895910656] (70007)The timeout specified has expired: [client 81.19.159.90:34586] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/
    [Sun Mar 19 12:29:32.238306 2023] [core:error] [pid 1265885:tid 139946492925696] (70007)The timeout specified has expired: [client 93.158.90.162:57953] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: http://juliaholzer.com/humans.txt
    [Sun Mar 19 12:29:33.726384 2023] [core:error] [pid 1265823:tid 139946526496512] (70007)The timeout specified has expired: [client 93.158.90.147:3581] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: http://juliaholzer.com/ads.txt
    [Sun Mar 19 12:29:38.669328 2023] [core:error] [pid 1265955:tid 139946006411008] (70007)The timeout specified has expired: [client 93.158.90.137:5485] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: http://www.juliaholzer.com/
    [Sun Mar 19 13:45:22.964215 2023] [access_compat:error] [pid 1263783:tid 139946904303360] [client 185.178.186.44:47488] AH01797: client denied by server configuration: /home/.sites/150/site6680906/web/xmlrpc.php
    [Sun Mar 19 18:41:21.133187 2023] [access_compat:error] [pid 3655427:tid 139946375493376] [client 139.59.110.189:56118] AH01797: client denied by server configuration: /home/.sites/150/site6680906/web/xmlrpc.php
    [Sun Mar 19 18:51:09.140265 2023] [core:error] [pid 3781814:tid 139947030165248] (70007)The timeout specified has expired: [client 188.22.220.177:55773] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/
    [Sun Mar 19 19:04:05.242292 2023] [core:error] [pid 3955168:tid 139947105433344] (70007)The timeout specified has expired: [client 188.22.220.177:55863] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/wp-admin/post.php?post=143&action=edit
    [Sun Mar 19 19:04:05.744302 2023] [core:error] [pid 3955168:tid 139946937579264] (70007)The timeout specified has expired: [client 188.22.220.177:55863] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/wp-admin/post.php?post=143&action=edit
    [Sun Mar 19 19:04:41.344721 2023] [core:error] [pid 3955168:tid 139946929186560] (70007)The timeout specified has expired: [client 188.22.220.177:55866] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/wp-admin/post.php?post=143&action=edit
    [Sun Mar 19 19:04:41.398888 2023] [core:error] [pid 3955168:tid 139947029899008] (70007)The timeout specified has expired: [client 188.22.220.177:55866] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/wp-admin/post.php?post=143&action=edit
    [Sun Mar 19 19:04:41.429284 2023] [core:error] [pid 3955168:tid 139947038291712] (70007)The timeout specified has expired: [client 188.22.220.177:55866] AH00574: ap_content_length_filter: apr_bucket_read() failed, referer: https://www.juliaholzer.com/wp-admin/post.php?post=143&action=edit

    debug.log
    [19-Mar-2023 18:05:02 UTC] PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on line 213
    [19-Mar-2023 18:05:59 UTC] PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on line 213

    March 19, 2023 at 7:46 pm #1401710
    Mike

    Hi,
    When I try to login I see this error: Deprecated: Using ${var} in strings is deprecated, use {$var} instead in /wp-content/plugins/updraftplus/class-updraftplus.php for your updraftplus plugin, try disabling it.
    I see in your WordPress ▸ Dashboard ▸ Tools ▸ Site Health ▸ Info ▸ Server your PHP time limit & Max input time are low, try changing them to:
    PHP time limit 300
    Max input time 120

    Best regards,
    Mike

    March 19, 2023 at 7:46 pm #1401711
    julia_holzer

    Update: if i activate another theme, the website at least is loading again

    March 19, 2023 at 8:07 pm #1401713
    julia_holzer

    i deactivated the plugin, i installed it after the problem startet first, so i dont think its causing it. Unforunately i cant edit the php time limit and max input time, i just contacted the world4you support team an asked for help.

    March 19, 2023 at 9:03 pm #1401725
    Mike

    Hi,
    Very good, we will leave this thread open until you hear back from them.

    Best regards,
    Mike

    March 21, 2023 at 5:25 pm #1401929
    julia_holzer

    Hi,

    enclosed the communication with the world4you support, they raised the maximum execution time and PHP time limit with no effect.
    If i switch to another theme the website is loading immediately.

    According to “debug.log” the error has something to do with the nav-menu-template?
    [19-Mar-2023 18:05:02 UTC] PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on line 213

    Is the nav-menu-template something the theme uses?

    Could i just reset the whole wordpress site and restore the content (sites and pictures)? Do you have any best-practice on how to save the content and restore the site with theme?

    Thank you!

    ——————————————————————————————————–
    Hi,

    the error says that the maximum execution time (90) is to low.

    i increased the value to 300.

    I increased the settings

    PHP time limit to 300
    Max input time to 120

    Herzliche Grüße vom E-Mail-Support-Team aus Linz,

    Adnan

    Kritik? Lob? Wünsche? Unser Anliegen ist Ihre Zufriedenheit:
    https://info.world4you.com/feedback/index.php?202466016

    ==============================================
    Technischer Support
    ==============================================
    WORLD4YOU Internet Services GmbH
    Hafenstraße 35
    A-4020 Linz, Austria/Europe
    (Email address hidden if logged out)
    http://www.world4you.com
    ==============================================
    Fbnr.: FN232485s des LG Linz
    IBAN: AT613400000005077508
    BIC: RZOOAT2L
    FAQ Portal: https://www.world4you.com/faq
    ==============================================

    19.03.2023 20:06 – (Email address hidden if logged out) schrieb:
    (Email address hidden if logged out) schrieb:

    > Dear Adnan,
    >
    > did you look at the enclosed Error-Logs?
    >
    > What is causing the following error messages:
    > * (70007)The timeout specified has expired: [client 81.19.159.90:47136] AH00574: ap_content_length_filter: apr_bucket_read() failed
    > * PHP Fatal error: Maximum execution time of 90 seconds exceeded in /home/.sites/150/site6680906/web/wp-includes/nav-menu-template.php on
    > line 213
    >
    > The Theme Support asked me to raise following settings:
    > \”I see in your WordPress ▾ Dashboard ▾ Tools ▾ Site Health ▾ Info ▾ Server your PHP time limit & Max input time are low, try
    > changing them to:
    > PHP time limit 300
    > Max input time 120\”
    >
    > Can you assist with that? Do you think thats not the reason for the error?
    >
    > Thanks
    >

    content

    Hi,

    i cannot find a issue on the server.

    I think the problem is with the theme.

    Please try a another theme so we can see it the site works again.

    Then we now the problem is from the theme.

    Herzliche Grüße vom E-Mail-Support-Team aus Linz,

    Adnan

    Kritik? Lob? Wünsche? Unser Anliegen ist Ihre Zufriedenheit:
    https://info.world4you.com/feedback/index.php?202466016

    ==============================================
    Technischer Support
    ==============================================
    WORLD4YOU Internet Services GmbH
    Hafenstraße 35
    A-4020 Linz, Austria/Europe
    (Email address hidden if logged out)
    http://www.world4you.com
    ==============================================
    Fbnr.: FN232485s des LG Linz
    IBAN: AT613400000005077508
    BIC: RZOOAT2L
    FAQ Portal: https://www.world4you.com/faq
    ==============================================

    19.03.2023 20:06 – (Email address hidden if logged out) schrieb:
    (Email address hidden if logged out) schrieb:

    > Hi,
    >
    > since a few days our website is encountering a problem, it doesnt load anymore. We also received an email, that wordpress went into recovery
    > mode due to a plugin. We deactivated all plugins now that arent necessary but the problem remains.
    >
    > I also tried reseting the webspace through world4you options and paid €22, it didnt solve the problem.
    >
    > Enclosed the server error log and the debug.log.
    >
    > I also contacted the enfold theme support, they said the problem is most likely not linked to the used theme.
    >
    > Your Sincerely
    >
    > —————————————–
    > Kundennummer: 50335413
    > Package ID: 31739815 / juliaholzer.com
    >

    March 22, 2023 at 2:18 am #1401965
    Mike

    Hi,
    Thanks for the feedback I not seeing any error messages on the login page now like I was before, but the front end is not loading.
    the /wp-includes/nav-menu-template.php is a core WordPress file, not a theme file.
    I tried switching from your Julia menu to your Main Menu and now your page shows, but I don’t see much of a difference between the two menus other that the Main Menu has a few more items.
    I’m not sure why this menu works and the other doesn’t, please clear your browser cache and check.

    Best regards,
    Mike

    March 23, 2023 at 8:32 pm #1402199
    julia_holzer

    thank you mike for your support!

    March 24, 2023 at 1:01 am #1402212
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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