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Hi guys,
i’ve taken over a homepage administration task from a former unkown IT admin. Unfortunately there is no more contact to this admin so there is also no purchase code or know how, how this homepage has been created… but wordpress says “child-theme from enfold”…I’ve managed to get the homepage to an actual state from a wordpress perspective (5.4.1) with lots of reading in your forum and inserting code snippets here and there… but template is still outdated and in worpress backend things like layout editor don’t work and i have html error displayed in frontend (which i have hidden through wp-config)…
long story short: i’ve no experience with enfold theme and i want to get the homepage to an error free actual state…
i guess i have to buy a regular license to get support from you right ?
can you help me to achieve my goal and if yes what are the next steps to get there as fast as possible ?Best regards
GeraldHey Gerald,
Sorry for the problem. If you can’t get the license information from the former admin then I think your only option is to purchase a new license, you can do so here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Once you have a license then the update to 4.7.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikard
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