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  • January 7, 2016 at 2:08 pm #561207
    Reaganmah

    When I went into the website, I tried to install the enfold parent theme which I had recently bought from themeforest.net . However, although I downloaded both “All files and documentation” files, along with the “Installable WordPress File Only”, I was unable to upload either of these files into my wordpress account. Why is this so? A window appears, saying ‘Are you sure you want to do this?’ and a ‘Please try again’ hyperlink. Somebody help me please.

    • This topic was modified 8 years, 10 months ago by Reaganmah.
    January 8, 2016 at 3:32 am #561769
    Elliott

    Hey Reaganmah!

    If you want to install it via the WordPress dashboard then you’ll need to use the “Installable WordPress File Only”.

    If you download the “All files and documentation” then you’ll need to extract it on your desktop and only upload the “enfold” folder into your WordPress theme directory via FTP, http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/.

    Regards,
    Elliott

    January 8, 2016 at 5:31 am #561830
    Reaganmah

    Hi Elliott! Thanks for the quick reply. I uploaded both files, ‘Installable WordPress File Only’, along with the ‘All files and documentation’ files, but the same screen still shows up.

    I am not sure how to proceed though because neither file works. :(

    Sincerely,
    Reagan

    January 9, 2016 at 6:06 am #562311
    Rikard

    Hey Reagan,

    I think this tutorial will help you out: https://help.market.envato.com/hc/en-us/articles/202821510

    Thanks,
    Rikard

    • This reply was modified 8 years, 10 months ago by Rikard.
    January 16, 2016 at 1:40 am #566354
    ebonyanna

    I am having the same issue. I have tried these suggestions and nothing is working.

    January 18, 2016 at 12:28 pm #567134
    Yigit

    Hi!


    @ebonyanna     Have you referred to the link Elliott posted here – https://kriesi.at/support/topic/wordpress-failure-uploading-enfold-parent-theme/#post-561769? If you have and if it still did not help, please start a new thread and post WordPress admin logins, FTP access and post them in private content field. Also, please upload the latest version of enfold.zip file you downloaded from ThemeForest so we can install the theme for you.

    Best regards,
    Yigit

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