Tagged: enfold, Enfold child, Wordpress 4.5
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AuthorPosts
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April 22, 2016 at 3:06 am #619461
Hello,
Since the wordpress 4.5 update my slider images and feature images are not appearing.
I am running on Enfold Child 3.1.2. I have submitted my API key and user name over 12 hours and no update. I have also tricked clicking on theme updates, entering it manually and notice reads I have the latest version yet you have 3.5 which will fix the wordpress 4.5 update.Kindly advise.
Thanks,
April 22, 2016 at 8:08 am #619596Hey thesocialny!
Thanks for getting in touch with us!
Could you please try updating the theme manually. Please follow the instructions here: http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Let me know if you need further assistance.
Best regards,
JordanApril 23, 2016 at 6:59 pm #620581Hello,
Thanks for getting back to me. I looked at the video and it did not help at all. I tried to upload first like the instructions and that failed. I don’t know how to do the second suggestion.
Please help.. I don’t understand what is the point of Enfold mentioning that updates would automatically happen every 12 hours if it has been over 4 days now and nothing has happened.
Kindly advise.
Thank you,
Stephanie
April 23, 2016 at 7:00 pm #620582Hello- sending website link…
Thanks for getting back to me. I looked at the video and it did not help at all. I tried to upload first like the instructions and that failed. I don’t know how to do the second suggestion.
Please help.. I don’t understand what is the point of Enfold mentioning that updates would automatically happen every 12 hours if it has been over 4 days now and nothing has happened.
Kindly advise.
Thank you,
Stephanie
April 23, 2016 at 7:55 pm #620600Hey Stephanie!
Thanks for the website link.
Could you please provide login details to your site along with FTP access or access to a cpanel, so that we can have a closer look. You can place the information in the Private Content section of your reply.
Cheers!
JordanApril 24, 2016 at 12:26 am #620702Hi there,
Thank you for getting back to me. Providing information now,
Thanks,
S
April 24, 2016 at 12:40 pm #620791Hey!
Please add the below code in functions.php
function modify_jquery() { if (!is_admin()) { wp_deregister_script('jquery'); wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js'); wp_enqueue_script('jquery'); } } add_action('init', 'modify_jquery');
The login credentials do not work for us to troubleshoot this issue from dashboard. However we noticed you are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5 If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.3 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/Once you have updated to the latest version you can remove the above code from functions.php
Best regards,
VinayApril 25, 2016 at 3:43 am #620937I don’t know how to do that so you are going to have to walk me through. I don’t think you reviewed my previous posts because I have indicated that I am not receiving the latest version, 3.5.3 even though I have provided my user name and API key to receive the upgrade which is now over 6 days.
Kindly advise when this will be resolved.
April 25, 2016 at 3:46 am #620940Also,
You gave the same link the other tech gave which I explained does not work.
April 25, 2016 at 4:32 am #620944Hi!
Did you install the code i previously provided into functions.php ? That should have solved most of the errors on the site for you..
Please install this plugin and run it https://wordpress.org/plugins/artiss-transient-cleaner/ in most cases it resolved the update options if you are not currently seeing it. If this don’t work for you the theme need to be installed via FTP. Once the theme is updated to the latest version everything will work fine for you.
Cheers!
Vinay- This reply was modified 8 years, 7 months ago by Vinay.
April 25, 2016 at 4:57 am #620959Hello,
I have already mentioned before that I tried installing it the way you suggested and it did not work. I also noted that I was unaware of FTP and that your team would have to walk me through it step by step.
April 25, 2016 at 9:15 pm #621674Hello??
I uploaded the transient cleaner and still no change with images. Please advise.
April 25, 2016 at 10:00 pm #621705Hey!
Please update the theme manually in that case and overwrite all files via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
YigitApril 26, 2016 at 3:33 am #621827I have mentioned at least 3 times that I do not know how to do that.
Please advise by walking me through it step by step.
April 26, 2016 at 3:36 am #621830I have mentioned at least 3 times that I do not know how to do that via FTP. I don’t understand why you guys have not updated my plugin to the new version even though I have submitted my user name and API key. This is very irritating to go back and forth on this issue for the past 6 days.
Please advise by walking me through it step by step.
April 26, 2016 at 2:54 pm #622185Hey!
Please contact your hosting provider and ask for your FTP logins and then post them here privately so we can update the theme for you.
Best regards,
YigitApril 28, 2016 at 7:09 am #623490It did not overwrite when i dragged over to FTP. Reminder: I have the Enfold Child Theme.
April 28, 2016 at 8:36 am #623518Hi!
Please delete all the old theme folder from FTP and then download the enfold latest version 3.5.4 from themeforest and update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
If you still have any issues we need FTP credentials to resolve this issue.
Cheers!
Vinay- This reply was modified 8 years, 7 months ago by Vinay.
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