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Dear Enfold Team
Thanks a lot for your fast support.
I am using the latest Enfold and Woocommerce plugin. At the moment, my account page with this short code [woocommerce_my_account] is not working correctly. When I click over my account menu, it moves to the my account page and show the following submenu. However, when I click any of these menus, users get just empty page.
For example, when user click over Orders menu, the page does not show any orders ( user just see the empty page only).• Dashboard
• Orders
• Downloads
• Addresses
• Account details
• LogoutYour prompt response will be really appreciated. All this happens after I have updated woocommerce version 2.45 to 3.45 yesterday (plus I have also updated enfold theme to latest one yesterday too.)
Kind regards.
Hey WebManager11,
You might want to check the WooCommerce forums for a solution to this issue.
https://wordpress.stackexchange.com/questions/291450/woocommerce-my-account-shortcode
Best regards,
VictoriaHi.
Thanks for your reply. Since I am not a php coder. So it is difficult to understand the link:
https://wordpress.stackexchange.com/questions/291450/woocommerce-my-account-shortcodeCan you recommend some simple solution to fix the problem ?
Hi,
Do you use the [woocommerce_my_account] shortcode with the advanced layout builder? If yes the shortcode won’t work because the my account template of WooCommerce is not compatible with the template builder. Please switch to the default editor and use the shortcode there. If you’re already using the shortcode inside the default editor please create me an admin account and I’ll look into it.
Best regards,
PeterHi Dude
Thanks for the great tips.Indeed, the problem was using the layout builder.
Now it is fixed all.
Thanks.
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