Viewing 5 posts - 1 through 5 (of 5 total)
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  • June 2, 2020 at 9:41 pm #1218853
    aboderc

    Hi – I ran into this issue already and it seemed to work if you set the sorting option generally via the customizer, but unfortunately I am having the same issue again with the Produkt-Raster.

    I want to sort the product listing by newest added product in a Produkt-Raster – but the directive within Product-Raster as well as within the Customizer are ignored.

    Please advice,
    Thanks

    June 4, 2020 at 4:44 am #1219279
    Rikard

    Hey aboderc,

    Thanks for the login details. I’m not sure how to access the WordPress backend though? All I see after logging in is “my account”.

    About your problem; could you try updating the theme to the latest version (4.7.5) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

    Best regards,
    Rikard

    June 4, 2020 at 11:45 am #1219339
    aboderc

    Hi Rikard,

    i’ve updated enfold to 4.7.5 – unfortunately I still have the same issue. The login credentials should be fixed now and the Produkt-Raster issue can be seen in the link (private content).

    Please advice,
    Thanks

    June 8, 2020 at 9:33 am #1220402
    aboderc

    Hi Support – after testing I am a little bit further into the issue (although I Haven’t found a solution yet).

    It seems that the sorting for the Produkt-Raster element defined in Dashboard -> Design -> Customizer -> WooCommerce -> Product-Katalog -> Standard Produkt Sortierung only works if the option “Lasse den Benutzer auswählen, indem in einen Dropbox-Menü die Sortieroptionen angezeigt werden” but not if any other option is selected (which I actually want).

    Please advice

    June 20, 2020 at 8:31 pm #1224313
    Mike

    Hi,
    Sorry for the late reply, When I look at your product grid element on your shop page I see that the product grid element settings are “Sorted by newest product”, and then checking the front end it looks like this is true. This seems to be what your wish is, correct?
    Your question about the settings at WordPress -> Customizer -> WooCommerce -> Product-Katalog -> Standard Produkt Sortierung these are meant to be a shortcut to the WooCommerce default settings, but the product grid element settings are meant to take priority. When I checked these were set to “Sorted by newest product” and not “Lasse den Benutzer auswählen, indem in einen Dropbox-Menü die Sortieroptionen angezeigt werden”, which you did not want to use. So this seems correct as to your wishes?

    Best regards,
    Mike

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