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  • #656448

    We updated this web from another theme, it is the clients theme and we have it too for ourselves but when we look at the products they display wrong, image too big (reduced image size on woocommerce, regenerated thumbnails) text does not display like it should (all stacked to the side even price and title) we just changed theme and it shows like hell.

    #656868

    Hi gualmen,

    Could you try deactivating all plugins except WooCommerce to see if there is a conflict coming from any of them please?

    Regards,
    Rikard

    #656923

    Hi, we already did. It was The first thing de tried.

    #657078

    Hi,

    We need your permission to deactivate all plugins and troubleshoot this issue. Let us know if we have permission to deactivate plugins and continue to troubleshoot.

    Best regards,
    Vinay

    #657860

    yes you can but tell me wich time so i tell my client.

    #658335

    Hi,

    We’re not sure what time since we handle all support request by a first come first serve basis, but let us know when is a good time for doing so and we’ll try to adjust to that. Deactivating plugins will only last for a few minutes so there should be no real disruption to the site.

    Regards,
    Rikard

    #658350

    Ok then, you can, but try to do it after 20:00 gmt+1 thats when the clients shop closes. thanks.

    #659309

    Hi,

    I tried to deactivate all plugins but WooCommerce by WooThemes, but then link you’ve provided does not work anymore. Please check and provide us a precise link where we can see your products when using WooCommerce plugin by WooThemes only.

    Try again to deactivate all your plugins and then clear browser cache + hard refresh a few times.

    Best regards,
    Andy

Viewing 8 posts - 1 through 8 (of 8 total)
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