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  • #806232

    Hello Support,

    This site, http://gurleysfoods.com/, is live and using the WooCommerce Product Slider on their homepage.

    A recent set of updates has left this element broken.

    It is supposed to load products that are active/live – and fade between 2 loads with four columns of products. Instead, it is only loading a couple of products first.

    The second fade/load, the last product always breaks to a new line; this is regardless of the product that loads.

    It was working correctly until the recent updates. Admin credentials are in the Private Content of this post.

    Can you please help fix this?

    Thank you,
    Greg

    P.S. I looked-up / searched other similar posts with the issue – I didn’t find a fix. gw

    #807786

    Hey Greg,

    Thank you for using Enfold.

    Please edit the config-templatebuilder > avia-shortcodes > productslider.php file. Set the $loop_counter from 1 to 0 (line 315).

    $loop_counter = 1;
    

    .. to:

    $loop_counter = 0;
    

    Best regards,
    Ismael

    #810079

    Hello Ismael,

    I changed the file as recommended.

    I first attempted to use the child-theme to load the revised file. When it didn’t work, I replaced the original within the Enfold theme directory.

    It still isn’t working.

    What is next?

    Sincerely,
    Greg

    P.S. It doesn’t seem to have changed anything. gw

    #810156

    Hi,

    Ill tell to Ismael that you answered the ticket and hell check it as soon as possible!

    Best regards,
    John Torvik

    #810175

    Hey!

    Are there any “out of stock” items among the selected products in the Product Slider?

    Cheers!
    Ismael

    #810301

    I have the exact same issue. I’ve added some private content below for you to check.

    Thanks in advance!

    #812873

    Hi,

    @jasperdriessen: Please upgrade to version 4.0.7. The upgrade should fix the product gallery issue.

    Best regards,
    Ismael

    #812918

    @ismael

    Thanks for your reply. What should i update though? WooCommerce? Enfold? or WordPress?

    Greetings JasperDriessen

    #813048

    Hi JasperDriessen,

    I think Ismael, meant Enfold, but if you have other updates pending, you should consider updating those too.

    Best regards,
    Victoria

    #813618

    Hello Ismael/Support,

    • I believe that there currently aren’t any “out of stock” items
    • We can only select a “category” for the taxonomy to propagate the product slider with. Are you saying there’s a bug with the slider – if a product is “out of stock” within a given category – the slider breaks?
    • The “Post Slider” at the bottom of the homepage also appears to be broken. There are 20 posts with the “Recipes” category and only one is propagating the slider.

    Standing by for assistance – thank you,
    Greg

    #813700

    Hi,

    @donkies11: Yes, we found an issue with the “outofstock” product query and it is currently under investigation but I’m not sure if that issue is related to this. If possible, please provide the FTP details so that we can test the product slider.

    Best regards,
    Ismael

    #813702

    Hello Ismael/Support,

    FTP credentials in Private Content area.

    Are you also looking at the Post Slider on the homepage (bottom of page)?

    Sincerely,
    Greg

    #814292

    Hi,

    I just noticed these errors on the dashboard.

    eysfoods21/public_html/wp-content/plugins/home/gurleysfoods21/public_html/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php): failed to open stream: No such file or directory in /home/gurleysfoods21/public_html/wp-includes/functions.php on line 4785
    Warning: fread() expects parameter 1 to be resource, boolean given in /home/gurleysfoods21/public_html/wp-includes/functions.php on line 4788
    Warning: fclose() expects parameter 1 to be resource, boolean given in /home/gurleysfoods21/public_html/wp-includes/functions.php on line 4791

    Please get a fresh copy of the theme then override the installation manually via FTP.

    // http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Ismael

    #817666

    Hello Ismael,

    That fixed it – thank you!

    We can close this out…

    FYI,
    Greg

    #817709

    Hi Greg,

    Glad you got it working for you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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