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Hi
I am having some kind of incompatibility issues with Woocommerce. I am unable to edit product pages, if I go to any product page the page fails to load and after a while I get a message saying ‘There has been a critical error’ and I can see that the Physical Memory Usage and I/O Usage are maxed out. If I deactivate Woocommerce all is soon fine.
I have the latest Enfold and Woocommerce plugin versions and PHP 8 in use. I have also tried reinstalling Enfold but to no effect. I’m not sure what to do now.
many thanks
Peter
Hi Peter,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( to be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi Nikko
The login details are below. You should be able to see the issue if you go to Products and then try to edit any product.
many thanks
Peter
Hi Peter,
Whenever I try to check site health, I get “There has been a critical error on this website. Please check your site admin email inbox for instructions.” message and the page does not load. Could you please check the logs on your server? I believe the issue is related to your server settings and logs should point out what needs to be changed :)
Best regards,
YigitHi Yigit
Yes, this keeps happening when the Woocommerce is activated. So
I have turned off all the plugins via the cPanel and you should be able to login now. Then if you activate Woocommerce you should see the issue when trying to edit any product.
In the private content I have copied in the error files for today.many thanks
Peter
Hi,
Thank you for the info.
It seems to be an issue with the extension Jetpack for Woocommerce. Did you install the Jetpack extension for the shop plugin? Please try to disable it temporarily and check if the issue persists.
Best regards,
IsmaelHi Ismael
I don’t have Jetpack installed, I’m not sure it ever was. The issue is clearly linked to Woocommerce though – every time that is activated and I try to do anything with it the ‘critical error’ message occurs. If I removed Woocommerce, including all related database stuff and started again with a new Woocommerce install, do you think that would work?
many thanks
Peter
Hi Peter,
Can you try to check first if this file exists?
/wp/wp-content/plugins/woocommerce/packages/woocommerce-blocks/src/BlockTypes/AbstractBlock.phpIf it does not exist then try to duplicate your site and do what you mentioned in the duplicate site instead of the live site.
Best regards,
NikkoHi Nikko
That file does exist. However, I actually deleted the WordPress install and reinstalled a fresh Wordprress, started again from scratch and again with no plugins active apart from Woocommerce the same critical error message occurs. Any attempt to edit in or use Woocommerce causes the I/O and physical memory usage to leap into the red and the site crashes.
many thanks
Peter
Hi Peter,
I apologize for the delayed response.
You’ll need to re-install woocommerce since the missing file is in the woocommerce plugin.Best regards,
Nikko
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