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  • #681439

    I did a lot of search but find no answers, also checked with Woocommerce support and they said it might be a conflict with Enfold.
    could you please search for the product “test item” and check out with the ATM on the provided link,
    the order details are all missing on the “order-received page”, only the text “thank you ……” remains there.

    I have the latest woocommerce and Enfold installed,
    It’s urgent !! Any help would be appreciated.

    thank you :)


    Hey decode,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Please try to deactivate all plugins but WooCommerce by WooThemes, to check which one is causing this issue.

    Best regards,



    for those who have the same issue :
    it’s a conflict with the plugin “Tracking code Manager”,
    you will need to roll back to earlier version :)


    thanks for sharing @decode

    Best regards,


    I’m having this issue now. Order details where there this morning, now they aren’t. No address, no name, even order totals. I don’t use that plugin so it must be another conflict though I hadn’t updated anything


    Hi Rgrant74,

    Can you create a separate thread? and give us admin access on your site on that thread and post the credentials in Private Content, so it’s only visible to the thread creator and the moderators.
    Also please post a link to this thread on the thread you will create, so we can use as a reference.

    Best regards,

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