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  • July 28, 2020 at 3:30 pm #1233758
    vdlpwp

    Hi Support Team Kriesi,

    We experienced a problem with Google Maps. When you close a location balloon in Google Maps, the window scrolls down.
    Do you have any idea how to solve this problem? In the private content a link to this page.

    Thanks in advance

    July 31, 2020 at 3:57 am #1234275
    Rikard

    Hey vdlpwp,

    Could you try updating the theme to the latest version (4.7.6.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

    Best regards,
    Rikard

    August 3, 2020 at 8:48 am #1234752
    vdlpwp

    Hi Rikard,

    The theme is now running version 4.7.6.1. Still having this issue.

    Team VDLP

    August 6, 2020 at 6:22 am #1235595
    Ismael

    Hi,

    Thank you for the update.

    We are NOT able to reproduce the issue on Firefox Windows 10 — the page doesn’t scroll when we close the marker tooltip. Where are you testing it, or in which browser?

    Best regards,
    Ismael

    August 6, 2020 at 8:44 am #1235623
    vdlpwp

    Hi Ismael,

    Thank you for your check! This issue occurs in Chrome (Windows/MacOS). We can also confirm it is not an issue in Internet Explorer 11 and Edge.

    Best regards,
    Team VDLP

    August 10, 2020 at 6:37 am #1236375
    Ismael

    Hi,

    Thank you for the info.

    We are able to reproduce the issue on Chrome Windows but we are not yet sure what’s causing it. The theme doesn’t really alter the default closing method of the info window, so this is probably cause by a plugin or a custom script in the site. Did you add modifications or scripts in your installation?

    Have you tried testing it while all the plugins are deactivated?

    Best regards,
    Ismael

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