September 25, 2016 at 6:03 am #691290
Having recently installed the Enfold theme, I immediately fell in love with its versatility. Early this morning, I inserted a button short code within a custom widget, which I then assigned to the header (Via the instructions found here: http://kriesi.at/documentation/enfold/ (Purchase code hidden if logged out) -the-header/ ). Everything was working fine, until about an hour ago.
Now, when I go to Appearances—>Widgets I CANNOT do the following:
1). Activate any new widgets (via drag/drop)
2). Obtain a drop down from a widget
3). Click on either of the “Screen Options” and “Help” buttons in the upper right corner of the screen (i.e they’re frozen)
Oddly enough, I can (Yes):
1). Create a new Enfold Custom Widget Area
2). Manage the widgets in the 4-footer columns via the “Manage with Live Preview” button
Looking for an easy fix, I disabled all of my plugins and cleared my caches, but that didn’t work. I disabled the Enfold theme and activated a random WordPress theme to see if the issue was theme-related. Interestingly, the Appearance—>Widget menu worked perfectly in this other random, freebie theme. So, in assuming the problem was either Enfold-theme or user (me) related, I went ahead and deleted the Enfold theme altogether, reinstalled it back onto wordpress via zip, and activated it. Then, I tried to access the widget menu on the Appearance—>Widgets WordPress pg again. But it still doesn’t work…same problems persisted.
If anyone has some time, I greatly appreciate a reply. I love the Enfold theme and would hate to have to go with another one.
Thanks in Advance,
–TSeptember 26, 2016 at 5:22 am #691451
Thanks for reaching out to us!
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
JordanSeptember 28, 2016 at 6:30 pm #692848
Thank you for replying!
I was able to fix the problem by emptying my firewall’s cache.
Sorry for the long-winded question.
–BAVSeptember 28, 2016 at 6:40 pm #692853
The topic ‘Widget Menu Stopped Working (no plugging updates)’ is closed to new replies.