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  • #932102

    Tried disabling ALL plug ins, updated Enfold and WordPress…

    HELP! :)

    #932572

    Hey johnwaterblasting,

    I checked your site and was able to edit the menu without any issue.

    For testing purpose, I added a home link under the contact menu

    The footer widget section also works fine

    Please add widgets to footer area from Appearance > widgets section currently it is empty.

    Best regards,
    Vinay

    #933144

    We recently updated the website, please use this url to get there directly. (That was the old site) Thanks. http://www.waterblasting2018.com
    I suppose teh dns was not yet updated for you when you went in. Thanks again for your help,. really need this to get fixed. Love Enfold.

    #933279

    Anyone out there?

    #933330

    Hi johnwaterblasting,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    #933873

    Updated, thank you so much.

    #934166

    Hi,

    I checked your site and found widgets are not enabled. However, menu editor is not working.

    It appears jQuery is not loading on your site please go ahead and add the below code to wp-content/themes/enfold/functions.php

    We recommend using a child theme

    /* Force load jQuery First */
    if (!is_admin()) add_action("wp_enqueue_scripts", "my_jquery_enqueue", 11);
    function my_jquery_enqueue() {
       wp_deregister_script('jquery');
       wp_register_script('jquery', "http" . ($_SERVER['SERVER_PORT'] == 443 ? "s" : "") . "://ajax.googleapis.com/ajax/libs/jquery/1/jquery.js", false, null);
       wp_enqueue_script('jquery');
    }

    Please enable footer widget area from Enfold > Footer > Default Footer Widgets & Socket Settings

    The footer widgets are empty and I don’t see a header widget area being created.

    Please create a header widget area and position it according to your design.

    Go to appearance > widget > header and add the widgets you like to display in the header.

    Best regards,
    Vinay

    • This reply was modified 6 years, 7 months ago by Vinay.
    #934462

    Thanks for the reply. I tried this and none of it worked.

    Cannot edit the menu.

    Cannot edit widgets.

    So both drag and drop editors are not functioning at all.

    #934499

    I activated the child theme and still having the same issue. Also, none of my changes made to the Enfold Theme came through.

    #934599

    Hi,

    Parent theme settings can be imported to child theme from Enfold > Import/Export > Import Settings from your Parent Theme

    Do we have your permission to troubleshoot on the site? We need to deactivate all plugins and troubleshoot is that ok?

    Best regards,
    Vinay

    #934636

    Yes please :)
    I have the site set up with a child theme as you suggested

    #934638

    Maybe this link can be of some help. I haven’t tried it, not sure what to do exactly.

    • This reply was modified 6 years, 7 months ago by Vinay.
    #934673

    Hi,

    I tried to force load jQuery by adding a function but that did not work. It appears your server does not support concatenate scripts so we need to turn that feature off.

    Access your WordPress site via FTP or the file manager available in the hosting control panel and make the below changes.

    Open the file:

    /wp-config.php

    scroll to the bottom and add the below code just above “require_once(ABSPATH . ‘wp-settings.php’);”.

    define('CONCATENATE_SCRIPTS', false );
    

    Let us know if this helps!

    Best regards,
    Vinay

    #936151

    Thanks you, I will try this asap and get back to you. Great support so far.

    #936181

    Done….
    Didn’t work…

    #936506

    Hi,

    Best regards,
    Victoria

    #936716

    Getting closer! When I drag my cursor over the widget item, it makes the “drag” cursor appear, but cannot move items.
    I’m not the only one out there with this issue, so hopefully we can fix this and help a lot of people :)

    What’s next?

    #936978

    Hi johnwaterblasting,

    I still see all the errors, the external jquery is still loading and is causing conflict. Can you disable it?

    Best regards,
    Victoria

    #937345

    @Victoria How does one accomplish this?

    #937636

    Hi johnwaterblasting,

    Please check.

    Best regards,
    Victoria

    #938641

    ITS FIXED! How did you do it? Thanks So much. Great support and lovely theme. Thanks again

    #938731

    Hi,

    Great, glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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