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  • January 17, 2019 at 6:03 pm #1055091
    MichaelAlbany

    When updating one of my licensed installs I am having issues updating. Going from 4.2 to 5.2

    I tried updating automatically, nope. Tried doing what is in the article here https://kriesi.at/support/topic/update-problem-4/?login_error#post-1035011 with the Update From Zip plugin, failed. So I tried doing an FTP upload of the theme but when I replace the Enfold parent with the new files I get a white screen of death.

    I attempted this 3 times, once with Enfold Child and plugins activated, once with just the plugins deactivated, once with both plugins and Enfold deactivated using the WP TwentySeventeen theme activated.

    Any suggestions?

    Pertinent details in Private Content

    January 17, 2019 at 11:23 pm #1055252
    Guenni007

    how did you upload the folder to your themes folder. Overwrite the files or a complete new upload.

    I do alway update via ftp but i do not overwrite files. I rename my enfold folder to enfold-old and upload the newest enfold folder then.
    see here some hints: https://kriesi.at/support/topic/some-hints-and-advice-to-update-enfold/#post-1022056

    This method has a big advantage because there is always a rollback folder if something went wrong.

    January 17, 2019 at 11:24 pm #1055254
    MichaelAlbany

    I had a backup so I just overwrote.

    January 17, 2019 at 11:29 pm #1055258
    Guenni007

    Do please a complete new upload. Not overwriting an existing enfold folder.
    That is what that plugin “Update Theme and Plugins from Zip File” does if you mark to “Enable saving a backup copy of old version… “

    January 17, 2019 at 11:36 pm #1055259
    MichaelAlbany

    Actually I did that as well on the third try. I renamed the Enfold, and the Enfold Child folders to .old. same result.

    January 18, 2019 at 10:16 am #1055381
    Guenni007

    The child is always the same. And does not need to update. That is just the trick – to keep all the changes you have made to the theme.
    So now you have on your themes folder an enfold , enfold-old and enfold-child-old folder but no enfold-child folder ?
    What was the last theme you have activated before the wsod ?

    January 18, 2019 at 12:50 pm #1055429
    MichaelAlbany

    Guenni,

    Perhaps I’m not explaining this properly. On the first attempt with enfold child as the active theme I attempted to update with Update From Zip. That failed, but the site was up and fine.

    I then tried to update the via ftp, over writing the enfold folder. Result wsod. Restored Backup.

    Activated twenty seventeen, renamed the enfold folder, uploaded the new version, when I activated enfold wsod. Restored backup.

    Repeated this and renamed both enfold and enfold child, renamed the child folder back, activated it, wsod.

    I know how child themes work. I tried it just to be sure. I have 30 active licenses and this is the only one getting the wsod.

    • This reply was modified 5 years, 11 months ago by MichaelAlbany.
    January 18, 2019 at 3:05 pm #1055470
    Guenni007

    What php Version is running on that system.
    I got a lot of customers which have older php versions before – and that’s something you sometimes forget to check when reinstalling. Because as far as I’m concerned the new enfold only runs correctly from php versions 7.

    January 18, 2019 at 3:08 pm #1055472
    MichaelAlbany

    As I am telling he support guys in a private message, this is on a managed WP server (which is what I think is the cause) and that it is WP Version 5.0.3
    PHP 7.2. Other info was provided to them that I won’t share publicly.

    January 18, 2019 at 3:12 pm #1055474
    Guenni007

    ok – then i’m out here – sorry – you have to wait for mods now to solve the issue

    January 20, 2019 at 5:04 pm #1056189
    Victoria

    Hi MichaelAlbany,

    Please, refer to this thread with the procedure to update Enfold:

    problem update 4.5 failed

    If you get the wsod again, please check the server log for error and write to us.

    Best regards,
    Victoria

    January 20, 2019 at 6:11 pm #1056224
    MichaelAlbany

    Victoria,

    Please close this ticket. Issue has been resolve. It was the upload method. Long story, blame GoDaddy.

    January 20, 2019 at 9:43 pm #1056332
    Mike

    Hi,
    We will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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