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  • May 17, 2018 at 2:28 am #957858
    cd2s

    Hello Enfold Support Team

    I just ran an update to the latest version of the website and now I can no longer access the site in any way and it is only loading a white screen.

    I only have FTP access, but no access to the actual hosting account otherwise. Can you please help me fix this asap? This is a very difficult client :( …

    I do have a backup and downloaded the settings file. But since I cannot access anything, I cannot reload the backup.

    All details posted below if you need access.
    Thank you.
    Corina

    • This topic was modified 6 years, 5 months ago by cd2s.
    May 17, 2018 at 2:39 am #957860
    cd2s

    Please disregard, for some reason, everything returned to normal now, but took about 20 minutes and now it’s working.
    So Sorry & thank you.
    Corina

    May 18, 2018 at 5:22 pm #958705
    Victoria

    Hi Corina,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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