When opening a fresh saved page or opening existing pages goes to 404

[marcelimo]

Hi, I am really confused as to why this is happening.
I am unable to view pages or posts after they have been saved or in the preview.
eg.
When a post or page is created. This is the link as an example.
https://www.example.com/blog/test.
Sometimes I get this error that layout does not save. If I try to preview the post it goes to 404 and the link now looks like this https://www.example.com/blog/test/a2.php?p=10445&preview=true
instead of https://www.example.com/blog/test?p=10445&preview=true
The same for pages, This /a2.php gets added to existing pages or posts link which is a 404 as there is no a2.php on the server.
What I have tried troubleshooting.
I have updated to the latest enfold-child and enfold theme.
I reset permalinks.
disabled all plugins.
Deleted all plugins
Deleted and uninstalled everything and started again. Several times.
Nothing changes.
If I use twenty seventeen theme everything works, saves correctly and opens correctly no a2.php gets added to the link.
As I have replaced the themes with new, I am lost on how to resolve this. The website is closed for business until this can be resolved.
This is not good and certainly, I hope that this can be resolved quickly as it is already a week now I am unable to do any business.
Would be most thankful to anyone that can help at this stage. Thank you.
This is the link to my blog posts page https://www.zipzapmoney.com/blog-news/ and on my computer, it is a 404 page not found. Do you get the same?

[Rikard]

Hey marcelimo,

I get a 404 page as well. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

[marcelimo]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for that, though I can’t see anything on the backend since the account doesn’t have admin rights, please update the account.

Best regards,
Rikard

[marcelimo]

Sorry me bad.
Details updated.

[marcelimo]

Is it possible to put a rush on this issue as my site has been non-functional for more than a week because of this?

[marcelimo]

Please, Rikard, will you attend this ASAP I am running up costs waiting for you or support to sort the problem that enfold theme is causing on the website.

[Rikard]

Hi,

Thanks for that, though this is not a theme issue. Are we allowed to disable plugins in order to debug?

Best regards,
Rikard

[marcelimo]

Yes I agree with you there is no a2.php in enfold but there is no a2.php on my server either. If it is not a theme issue as you say, then explain why I only encountered this problem when I install the enfold theme, if a swop out the theme back to twenty seventeen the problem goes away. I have also deleted the website and reinstalled the latest updated WordPress and then added enfold and the problem returned. Not once but several times. As you know this is a time-consuming task. A task that I have done several times and chewed up over a week in downtime. You can disable the plugins, uninstall the themes and reinstall them if you think that you can find the problem that way, but I will tell you upfront you will end up where you started. The problem is not found or resolved.

I have already garn down that road. You will see the problem persists even if you disable the plugins. I have also tried that, in fact, as I have already said I reinstalled the website without adding or installing any plugins and the problem was back as soon as enfold became involved. I have also renamed the plugins folder with no change. I have also uninstalled each plugin one by one until there were no plugins installed and the problem still remained. You unable to start a new post or page or even view the page in preview or after it is saved without this dreaded a2.php being added to the links by the enfold theme and going to a 404. Yet as soon as I swap out the theme to any of the free themes the problem is not there. With twenty-seventeen you can create a post, view it in the preview, save it and open the page without any problems. As soon as you revert back to enfold the problem is back. I have been wasting my time troubleshooting this. My download records show that I downloaded a fresh copy of the enfold theme and the child-theme 9 times already. I have used three different FTP programs thinking that issue might be file manager in Cpanel or one of the FTP programs. I have tried with and without the child-theme and I still returned to the same issue. Everything points back to the theme. So you have access now, do what you think will solve or find the problem and prove to me it is not the theme. OH Yes please don’t take your time about it as this problem is burning up costs whilst this issue persists. I really hope you are able to get to the solution to this because I love the theme. The unfortunate thing is if you can’t solve it I will have to ask for a refund to buy another theme that is not an enfold theme, rebuild my entire website rewriting all my material from scratch because everything is written in the Avia layout builder. If that turns out that way I will certainly be very cheesed off and I will write a long and negative review of this bad and costly experience with your theme. So be a hero and sort this out as quick as possible. I have also disabled cloudflare so you can’t blame that. I have also tested different PHP versions from 5.4 that I was using when it worked to PHP 7.1 currently is set to ea-php70 still no change. Some pages and pages work. Check it out https://www.zipzapmoney.com/steps-for-success/ click why you waiting and it will take you to https://www.zipzapmoney.com/lost-money-story/ scroll down and the menu will appear on the top. All those pages work except Blog-News. I can edit and change the page & post that are working but that’s it nothing else.
Good luck.

• This reply was modified 6 years, 8 months ago by marcelimo.

[Guenni007]

stange behavior – i never have seen that there will be added an addendon to the url.

but by the way – you will be not the first with troubles concerning to godaddy hosting. There are some troubleshootings here on board concerning to different problems but to that hoster.

[marcelimo]

Guenni007, thank you for the comment. Yes, it is the first time I have encountered this type of issue Not sure how it could be related to the domain hosting as you say as it is only the enfold theme that does that. Looking forward to not only getting this costly issue resolved but also learning what actually is causing it to avoid future incidences. However, my wallets running dry and I am frustrated about wasting so much time waiting for support to actually deal with it that my patience might run out and I’ll end up calling it a day to forget.

[Guenni007]

well enfold for example uses in the last updates a kind of minification of js and css . Don’t know if f.e. these files are only brought together or if they are zipped. Concerning to a lot of troubles with importing Demo files here on board or with layerslider demos we learned that godaddy has to be caused to enable zip files: https://ca.godaddy.com/community/Managing-Web-Hosting/ZipArchive-need-to-be-enable/td-p/7942
maybe there are other settings to be enabled on godaddy to work well.

Or see here article: My blog keeps coming up as a blank page: https://ca.godaddy.com/help/troubleshooting-wordpress-5675

[Guenni007]

here you can find how to activate the php error logging on godaddy:
https://ca.godaddy.com/help/setup-php-error-logging-26423
Maybe that gives us valuable hints

maybe you have changed php version on that running system? – i read on godaddy support that sometimes this comes to troubles on uploading files to media library etc. pp – you see it might be a matter of hoster.

My sites are running on hosteurope : if i activate the APC Caching – all my WordPress Websites have a lot of mismatchings.

[marcelimo]

Thank you for that valuable information. Let me throw another spanner into the works. I have installed WordPress in this instance re this matter several times, added just about all my files that needed uploading in zip format and individually thinking that might be the issue. Using both FTP and file manager. Never encountered any problems until I use enfold. BTW I did not switch between FTP and file manager during the uploads It was dedicated to each process only. Needless to say, I arrived at the same place with the a2.php being added to the link via the enfold theme. In fact, I do believe at this stage considering the issues I have had and finding the solution to it without the help of support I could get to be a moderator for enfold which would be nice if this problem is resolved. Regarding the PHP Initially, the theme was working great on 5.4 with enfold version 4 upgrades back but when I imported the demo enfold 2017 I had issues with advanced layer slider not working and the sliders. Feedback from support was adamant that my PHP version was incorrect to run the theme even though everything was working fine until I imported the demo on 5.4 Only after trying everything to fix it I disable cloudflare and found that everything worked again. Looking deeper into it I found that it was the Rocket Loader in page rules that I was using cloudflare that was causing it although this did not cause an issue with the previous version of enfold. Removed them then it worked perfectly until the latest update of enfold and now the previous version is doing the same thing. The things that confuse the issue are that it is some of the pages and post that are affected with this a2.php extension that gets added to the permalink to the post or page when you try to access the preview or the saved post or page which goes to 404. This is a little above my pay grade to know how to track this down and unfortunately, I have to rely on support at enfold to help. Waiting for 2 days to get an answer which is not an answer but another question that leads to another day waiting that has turned into a week already and still no closer to solving the problem is extremely frustrating.

• This reply was modified 6 years, 8 months ago by marcelimo.

[Guenni007]

Unfortunately that goes beyond my knowledge. I can easily google the right terms and find out via transfer where the mistake could be, but in order to fully understand the connections, I would have to learn more.
Sorry

[Ismael]

Hi,

Have you tried to increase the memory limit to at least 256M? Please add this line in the wp-config.php file.

define('WP_MEMORY_LIMIT', '256M');

Please check this link for more info. http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Or contact your service provider to increase the memory limit.

Best regards,
Ismael

[marcelimo]

Ismael, thank you for your response. In regard to your suggestion, my current setting on this issue 1024M and I tested from 64M right up to where it is now. For some reason, I was getting better performance with the 1024M. However, this does not help with the issue which is the one that rendered my website useless.
Everything is functioning as it should and I really love this theme, except for this one thing. Some of my pages and most of my posts when you go to the link which is how it is saved in permalinks eg. https://www.zipzapmoney.com/blog-news the page opens starts to load as normal and just before the load is complete the link suddenly inherits a further extension to the link. /a2.php and then becomes a 404 page You can see for your self by just clicking the link. As already explained, when I swap out enfold theme the problem goes away. For the life of me, I can not or mostly don’t know how to track this down. This only happened when I updated the enfold theme. Prior to the update, the website was working as it should, in fact, It was behaving better than before, and I was excited to see how it would improve on my campaign. and the paid traffic conversion. Well, that all went south after I updated the theme. Nobody likes to wast there time and money, and I could have saved the lose if there had been a timely constructive response from support instead of the arrogant and unrelated assumptive responses that I did get without investigation. Regarding the access, I disabled the access after 4 days because nothing was being done. The only person it appears, who at least did take a look was Nikko and that was to tell me that my .htaccess was complicated and let me know that Rikard was dealing with it. Which he didn’t or even bother in following up. Of course, you have as well but it is after the horse has already bolted. This has really just left me very disillusioned with why you even offer support in the first place. I have only turned to support with 2 serious problems this one being one of them. Both times I did not get any helpful assistance from support. Anyway, I really don’t want to waste any more time flogging a dead horse. People are people and that you can not change. But I can change to another theme where support is more forthcoming and reliable. Thank you again for consideration and your input anyway. I was hoping to get to solve this and get to the bottom of it, sadly I can see that’s not going to happen. Now I am in the process of pulling the verbiage from my posts and pages so I can at least import them into another theme and get back to where I was 2 weeks ago when this started. Not all is lost, hopefully, some lessons have been learnt or will be, I know for me that I have and it has been a good lesson.

[Ismael]

Hi,

We are very sorry for the troubles that this issue may have caused you and quite sad to hear that you’re planning to switch to another theme. We would like to try and debug the issue again if you want. However, we are not entirely sure if we can solve it ourselves because it seems to be related to the theme and how it reacts to the current server configuration. Unfortunately, we are not experts on server configurations or hosting environments but we’ll try to find the cause of the issue. Please provide the WP and FTP details in the private field if you haven’t switched to another theme yet.

Thank you for your understanding.

Best regards,
Ismael

[marcelimo]

Thank you for your response. However, I am not sure if you have understood the severity of this issue. It closed my site for business. I have wasted a week and more chasing and doing troubleshooting with no reward to resolve the situation that was caused by updating your theme with your update and, support was nonexistent. Yes, maybe my error for not testing the update before going live with it would have helped but you feel that wasting my time and money on issues like trying to save my livelihood from going up in smoke may have caused me some troubles. Interesting, response. Makes me wonder what your response would be if this happened to you and if you would brush it off so lightly. But hey like I said people are people.
If you really feel sad that I am planning to switch to another theme you could do something about it, but you would have to do that right now before it happens. You also know talk is cheap, money buys the whiskey. So I have reactivated login and FTP the same access as before to what you need access too. You can deactivate plugins, you can change the .htaccess and the config.sys as long as you save a backup of every file change you make. If you have not accessed the site within 24 hours of me sending this I will assume its just talk again and access will be removed and everything reverts to plan B.. So you guys bost a great support back and action on your part, well here is a chance to retrieve some of what was lost. Goodluck.

[Ismael]

Hi,

I noticed that there are multiple copies of the same pages in your installation. Only pages with duplicates redirects to a 404 page. Did you import the demo data or the database multiple times?

I deleted every “blog-news” pages and created a new one. It doesn’t redirect to a 404 page anymore. ( see private field )

Best regards,
Ismael

[Ismael]

Hi,

UPDATE: The issue still happening on every post. Unfortunately, I got locked out from the site. Is the site working properly if you disable CDN?

Best regards,
Ismael

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