When opening a fresh saved page or opening existing pages goes to 404

Sorry me bad.
Details updated.

Please, Rikard, will you attend this ASAP I am running up costs waiting for you or support to sort the problem that enfold theme is causing on the website.

Yes I agree with you there is no a2.php in enfold but there is no a2.php on my server either. If it is not a theme issue as you say, then explain why I only encountered this problem when I install the enfold theme, if a swop out the theme back to twenty seventeen the problem goes away. I have also deleted the website and reinstalled the latest updated WordPress and then added enfold and the problem returned. Not once but several times. As you know this is a time-consuming task. A task that I have done several times and chewed up over a week in downtime. You can disable the plugins, uninstall the themes and reinstall them if you think that you can find the problem that way, but I will tell you upfront you will end up where you started. The problem is not found or resolved.

I have already garn down that road. You will see the problem persists even if you disable the plugins. I have also tried that, in fact, as I have already said I reinstalled the website without adding or installing any plugins and the problem was back as soon as enfold became involved. I have also renamed the plugins folder with no change. I have also uninstalled each plugin one by one until there were no plugins installed and the problem still remained. You unable to start a new post or page or even view the page in preview or after it is saved without this dreaded a2.php being added to the links by the enfold theme and going to a 404. Yet as soon as I swap out the theme to any of the free themes the problem is not there. With twenty-seventeen you can create a post, view it in the preview, save it and open the page without any problems. As soon as you revert back to enfold the problem is back. I have been wasting my time troubleshooting this. My download records show that I downloaded a fresh copy of the enfold theme and the child-theme 9 times already. I have used three different FTP programs thinking that issue might be file manager in Cpanel or one of the FTP programs. I have tried with and without the child-theme and I still returned to the same issue. Everything points back to the theme. So you have access now, do what you think will solve or find the problem and prove to me it is not the theme. OH Yes please don’t take your time about it as this problem is burning up costs whilst this issue persists. I really hope you are able to get to the solution to this because I love the theme. The unfortunate thing is if you can’t solve it I will have to ask for a refund to buy another theme that is not an enfold theme, rebuild my entire website rewriting all my material from scratch because everything is written in the Avia layout builder. If that turns out that way I will certainly be very cheesed off and I will write a long and negative review of this bad and costly experience with your theme. So be a hero and sort this out as quick as possible. I have also disabled cloudflare so you can’t blame that. I have also tested different PHP versions from 5.4 that I was using when it worked to PHP 7.1 currently is set to ea-php70 still no change. Some pages and pages work. Check it out https://www.zipzapmoney.com/steps-for-success/ click why you waiting and it will take you to https://www.zipzapmoney.com/lost-money-story/ scroll down and the menu will appear on the top. All those pages work except Blog-News. I can edit and change the page & post that are working but that’s it nothing else.
Good luck.

• This reply was modified 6 years, 2 months ago by marcelimo.

Guenni007, thank you for the comment. Yes, it is the first time I have encountered this type of issue Not sure how it could be related to the domain hosting as you say as it is only the enfold theme that does that. Looking forward to not only getting this costly issue resolved but also learning what actually is causing it to avoid future incidences. However, my wallets running dry and I am frustrated about wasting so much time waiting for support to actually deal with it that my patience might run out and I’ll end up calling it a day to forget.

Ismael, thank you for your response. In regard to your suggestion, my current setting on this issue 1024M and I tested from 64M right up to where it is now. For some reason, I was getting better performance with the 1024M. However, this does not help with the issue which is the one that rendered my website useless.
Everything is functioning as it should and I really love this theme, except for this one thing. Some of my pages and most of my posts when you go to the link which is how it is saved in permalinks eg. https://www.zipzapmoney.com/blog-news the page opens starts to load as normal and just before the load is complete the link suddenly inherits a further extension to the link. /a2.php and then becomes a 404 page You can see for your self by just clicking the link. As already explained, when I swap out enfold theme the problem goes away. For the life of me, I can not or mostly don’t know how to track this down. This only happened when I updated the enfold theme. Prior to the update, the website was working as it should, in fact, It was behaving better than before, and I was excited to see how it would improve on my campaign. and the paid traffic conversion. Well, that all went south after I updated the theme. Nobody likes to wast there time and money, and I could have saved the lose if there had been a timely constructive response from support instead of the arrogant and unrelated assumptive responses that I did get without investigation. Regarding the access, I disabled the access after 4 days because nothing was being done. The only person it appears, who at least did take a look was Nikko and that was to tell me that my .htaccess was complicated and let me know that Rikard was dealing with it. Which he didn’t or even bother in following up. Of course, you have as well but it is after the horse has already bolted. This has really just left me very disillusioned with why you even offer support in the first place. I have only turned to support with 2 serious problems this one being one of them. Both times I did not get any helpful assistance from support. Anyway, I really don’t want to waste any more time flogging a dead horse. People are people and that you can not change. But I can change to another theme where support is more forthcoming and reliable. Thank you again for consideration and your input anyway. I was hoping to get to solve this and get to the bottom of it, sadly I can see that’s not going to happen. Now I am in the process of pulling the verbiage from my posts and pages so I can at least import them into another theme and get back to where I was 2 weeks ago when this started. Not all is lost, hopefully, some lessons have been learnt or will be, I know for me that I have and it has been a good lesson.

Thank you for your response. However, I am not sure if you have understood the severity of this issue. It closed my site for business. I have wasted a week and more chasing and doing troubleshooting with no reward to resolve the situation that was caused by updating your theme with your update and, support was nonexistent. Yes, maybe my error for not testing the update before going live with it would have helped but you feel that wasting my time and money on issues like trying to save my livelihood from going up in smoke may have caused me some troubles. Interesting, response. Makes me wonder what your response would be if this happened to you and if you would brush it off so lightly. But hey like I said people are people.
If you really feel sad that I am planning to switch to another theme you could do something about it, but you would have to do that right now before it happens. You also know talk is cheap, money buys the whiskey. So I have reactivated login and FTP the same access as before to what you need access too. You can deactivate plugins, you can change the .htaccess and the config.sys as long as you save a backup of every file change you make. If you have not accessed the site within 24 hours of me sending this I will assume its just talk again and access will be removed and everything reverts to plan B.. So you guys bost a great support back and action on your part, well here is a chance to retrieve some of what was lost. Goodluck.