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  • September 1, 2023 at 11:06 pm #1417850
    Marcelo Muraro
    Guest

    Hello.
    I’m sorry but this situation is absolutely embarasing. A really awkward situation.

    There is a customer of mine which website I host since 2019. However, the company that developed the website doesn´t exist no more and the website got its data corrupted. I ought to do a downgrade to the PHP version to make it work again.

    Now the plugin Slider Revolution doesn´t offer any option for an updating. I contacted ThemePunch company and they requires a purchase code which I don’t have. The website uses the Enfold theme, created by your company, but I can´t get in touch with you just but It is impossible because It wasn´t me who bought this theme so I don’t have any purchase code of it. So I don’t have anybody to give a help and the website is fated because of this situation.

    It is shame that companies like yours are such irresponsible creating this kind of situation so embarassing to determinate customers. Apparently it’s just a question of money, isn’t it? Well I think it is because I have no way to subscrible to your forum. The website has an error because of you and I have no idea how to fix it.

    Well, I think you are satisfied because I’m not. It is a very frustating condition. So if you don’t offer any suport out of your forum and it’s needed a forking purchase code to get in it, please let me know how can I get any help in that situation.

    September 2, 2023 at 9:38 am #1417865
    Rikard

    Hey Marcelo,

    Enfold is a paid theme. If you have lost or can’t get access to your purchase, then I would recommend that you consider purchasing a new license.

    After you have access to the theme files, then the update to 5.6.6 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
    You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
    If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
    Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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